ComplaintsforDavison-Fulton Funeral Chapel & Crematory

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My father passed away in January of 2020 and my mother in March of 2021. I have been dealing with multiple issues since the date of my father's passing. First, I was guaranteed that my father's grave marker would be installed prior to his birthday in August. It was not. After multiple attempts to reach someone at the business, I was told that the employee we worked with was no longer there and the order wasn't placed. After it was finally installed, it was done rather haphazardly and was not level therefore I had to contact them to have it leveled. Following that adjustment, I realized that the rain and weather conditions were not on our side so I contacted the funeral home again to request a base be installed, at my cost. Again, I wanted several months for an answer and was told that my request was approved and would be done following the thaw of the ground in the spring of 2021; it has yet to be done. Additionally, when my mother passed, I spoke with them about having the deeds for the plots reassigned as my mother's siblings intended to sign them over to me since they no longer live in the area. 16 months later and multiple phone calls later this has also not been followed through with and another of my mother's siblings has since passed away and is sure to cause another hiccup. Finally, I also requested to be allowed to place a bench/headstone at my parent's grave; again at my own expense. That was also approved yet nothing done about it. 29 months seems like far to long of a time to have to try and finalized all of these tasks. I just want everything to be completed as promised.

  Customer response

  08/03/2022

  my last conversation with the manager of the business was February 16,2022.

  this was after a year of requests & correspondence with this company. 

  Customer response

  08/16/2022

  I wanted to email you regarding the complaint that I filed, ********* ******* ************** ******* **** *** ********** Since the complaint, Mr. ***** has been in contact with me multiple times and has rectified the outstanding situation. I assured him that I would notify you that the complaint was handled quickly and appropriately. While I was unhappy, he has taken care of, and I am satisfied with his response. Will you please close the case? Thank you, C***** ***** **** **** ****** ***** ************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩