Business ProfileforSherman's

Purchased a fridge over the phone on 5/20/24 which was delivered on 5/23/24 with 2 large dents on the freezer door. On 5/23/24 I was provided the option to replace the freezer door or entire fridge or a 10% discount and I opted for the replacement door; however, later that day frost began to develop around the freezer door. On 5/30/24 a repairman came out and noticed that the fridge frame itself was bent which was causing the frost and he attempted to "fix" it by taking a piece of wood and banging the frame to straighten it out with a hammer. Not surprisingly, the problem wasn't fixed. Took over 3 weeks to get replacement freezer door. On 6/24/24 replacement door was installed. But, still having the same problem because the underlying problem still exists (a bent freezer frame). On 7/4/24 I spoke with ******** @ Sherman's who stated we would receive a replacement freezer either the same model or a different model and because I was traveling I said I would call her on 7/8/24 with a decision. On 7/8/24 I spoke with someone claiming to be ********** superior and she refused to honor the agreement made with ******** and told me that I would have to work with the manufacturer because 30 days has passed and I didn't purchase Sherman's warranty so it was out of their hands. She later offered to send another technician out, but I just want them to honor the prior agreement. Never did anyone at Sherman's tell me I had 30-days to resolve issues with them. The worst part is I am buying this for my elderly parents who live in FL and the refrigerator is in their home which is 100 miles from where I live. Sherman's repairman knew full well (because he took photos) that the fridge itself was defective, also never told me about a 30-day window, and now Sherman's is reneging on their offer to make things right by providing a replacement and is otherwise trying to push a defective fridge on me because they apparently don't want to deal with the manufacturer themselves.