ComplaintsforRLI Corp.
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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
For Claim ********: I am 18 weeks pregnant and I have been out of my own vehicle for 22 days today. RLIl failed to notify me of coverages I should have been offered in a timely manner (loss of use coverage when I did not have rental or my car, car seat coverage as my 3 year old was also in the accident), hassled me because they did not read the mileage before towing off my family’s vehicle to the junkyard (told me this lowered my car's value unless I could provide proof of the mileage - when it was them who towed it off without the mileage, taking away my family's car), took my time interpreting why my family’s vehicle was improperly valued (they had the wrong options and condition and I had to look through all this to make sense), chose to **** me paperwork that was needed to finish processing my claim - even though they had already taken 100% liability for the accident and towed off my vehicle to the junkyard - the paperwork needed a signature for title poa and took a week to deliver yet had a ***** return, and then wanted to send me via **** a check for almost $18k that would allow me to purchase a replacement vehicle and finally stop having to drive my pregnant self and my 3 year old who were both already impacted by the accident in a rental that does not meet the safety standards we normally drive in. The representative also asked me to send my bank account information via an unsecure email, and even though I completed that and 2 online forms, I have not received the funds next day. I understand there are a lot of parts involved but having talked to other people who have been in accidents this never should have been done this way. I had to advocate over and over and push for myself to be taken care of when RLI had a 100% liability responsibility to me and my family and failed to take that responsibility seriously. Upon notifying the agent Justin Salter this morning of my issues he called to chastise me and say that I've been in a rental so I was taken care of.Initial Complaint
06/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I moved last September from a rental to a new house we own. I changed insurance from ***** to ***** ****. Under *****, we used RLI for an umbrella policy. We thought we canceled all of these policies. I received a renewal notice from RLI. When I inquired to learn why my prior policy was not cancelled, they indicated that I canceled from email address they would not accept but never notified me. After much runaround on the phone, they finally let me cancel but would only go back 30 days. They refused to refund the policy amount for the 6 months in which they technically were not providing insurance since my new umbrella policy under ***** **** would be primary. It really felt like a money grab and Florida would be better without these predatory insurers.Initial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
RLI has an unethical practice of providing a quote at the start of the policy and then increasing it with an audit in the middle of the year. This does not provide the consumer proper pricing. Because of this practice I decided to change my insurer and left RLI for Hartford which not only provided better pricing but are a more recognized company. I now get an assessment notice from RLI based on Audit for $4265.00. Although I have no relationship with them for almost 5 months. From the paperwork it appears that this is for last year (which they already charged me an exorbitant amount for).Initial Complaint
05/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
It has been 32 days since we submitted the Proof of Loss and we have not received a determination of coverage for the line items we have requested for review or a letter with a reasonable written explanation for the delay.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.