Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
in spring of 2023, I wrote a check for $800 as a deposit for house painting and Mike ********* of Mike Paints agreed to provide the services. Close to the end of 2023. He stated he was unable to complete this job, but would not return my deposit. event stated he would return $200 per month on the 29th of each month and he gave me $200 but still owes me $600. He states he thinks this is fair.Business response
04/10/2024
OK This is a gross over simplification of the events that lead to Mrs ***** no longer needing my services. So where do I start.
Well, Mrs ***** was to be my last client of my exterior season. As such, we were in constant communication as to when and if the weather would hold out long enough to get her in before the end of season. At some point with enough good weather left she made the decision to simply wait until this spring to avoid rushed work. So I told her she would be my first client of the 2024 exterior season. And at this point to my knowledge we were all on the same page and the customer was not upset.
It wasn't until I got a call on the 29th of December that o knew anything was wrong. She called me to ask for her deposit back because she had received a call from her insurance company asking if the painting had been done in order to finish out her claim. I knew nothing of this claim and do not regularly work with insurance companies.
It was the slow season and my mortgage was due in a few days, so I could not afford to return the money, but I committed to giving back what I could which at the time was 200.
So then 3 months go by, I upgrade my phone so I have to re-download some apps, one of which is *****. So now 3 months after the original dispute I saw the requests for the rest of the 800. And as I held up my end of the deal by working tirelessly to be able to fit the work in, she denied that option, and then only after her insurance company was booking their own Painter did she call me to let me know she no longer needed my services. I decided that I did nothing wrong in this situation and that a partial return of her deposit should have been enough, as she made a commitment to me that I did nothing to deserve loosing that job over. I explained that it was her choice to include a 3rd party but that if the situation had been between the two of us, I was co fide t I could have managed to satisfy her needs. As it was her choice to involve a third party that I knew nothing about when I took the deposit I declined to send any more repayments.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.