Business ProfileforNHS Property Management, Inc.

I’ve had my vehicle consistently damaged. Air let out of tires, key scratches, bad door dings. 3 packages went missing in the year this last year I’ve spent at Hollow Creek Apartments. The property manager, Julie P** has been extremely rude when I’ve requested help on the issues I’ve experienced. I’ve paid my rent in full on time every month and been a great tenant at all times, yet she ignores my emails and even charged me $100 to my account when my daughter was in the pool 15 minutes after closing because she lost track of time. She’s 18. I was sleeping because I work and attend school and she left 3 voicemails and text messages in that 15 minutes literally yelling at me for her being late to get out. I’ve experienced staff entering my apartment without notice at various hours, creepy people lingering on the property and drug deals being had in my parking lot. During a renovation to the lot, they blocked off apartments to the point of no access and screamed at my daughter for walking across the lot to get to our apartment. I suppose she was supposed to find an alternative place to live for that day. If you are a parent, DO NOT LET YOUR KIDS MOVE IN TO HOLLOW CREEK APARTMENTS OR ANY NHS PROPERTY! I thankfully bought a home and will be departing a month early from my lease and eating the loss. It’s worth it to get out of this nightmare.

We always correspond with tenants by phone, email, and text regarding any issues that may occur on the property. If there are issues such as vehicle damage we encourage tenants to promptly call the police to report any damage which we did recommend to the tenant regarding the vehicle damage when we were notified – we hope that the tenant did file police reports for any damage. We are not sure why this tenant’s vehicle may have been singled out for damage but we did encourage the tenant to park in an area in the lot closer to the pool that has cameras so that we could help track any future issues with her vehicle. We only knew of one issue this tenant had with a package and later the tenant notified us that the package was found delivered to the neighbors. All package delivery drivers have access to the buildings so that they can place any packages directly in front of any tenant’s door and the delivery drivers routinely deliver that way. Each tenant signed pool rules, prior to admittance, that clearly states if in the pool any time after closing, first violation was $100 fine, second violation was loss of pool privileges. We tried to contact the tenant by phone regarding this issue but they did not answer or leave the pool area in a timely manner – thus the pool violation fine. We never enter any tenant’s apartment unless it is a maintenance emergency without 24 hour previous notice from management. We did have a major parking lot upgrade with some blacktop repair and sealcoating and gave all 180 tenants 48 hour prior written notice with maps of the inconvenience for the improvements and how they could enter the buildings as the work progressed. Even though there were inconveniences, no one had to leave the apartment or stay any place other than their own apartment. We do have policies and procedures that all tenants have agreed to follow by written lease and we are sorry that this tenant was so upset regarding the need to fulfill the terms of her lease that she wrote this negative review. We will continue to treat all residents fairly including Laticia M**** and wish the best for her in her new home.