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ComplaintsforDog Haus Biergarten
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I played trivia there just barely a month ago and won a $25 gift certificate. It expires in August 2024. I went in today just 20 minutes ago to use it. It clearly has a field saying remaining amount, so if you don’t use it all you can use the rest at a later time. I’m one guy. There’s no way on earth I’m gonna eat $25 worth of food in one sitting. The clerks seemed puzzled as to what to do with it, made a call and then came back and said that if I didn’t use it all then the rest was forfeit, something about they changed how they do gift certificates. I argued and they gave me the number of the general manager. I called him and he doubled down. I pointed out the expiration date was August 2024, and it clearly says remaining amount. He basically said “Too bad, we changed it”. He refuses to honor what is stated on the gift certificate they gave me. I wanted to use some now and some later, as the gift certificate clearly says you can do. And they refuse to listen.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.