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ComplaintsforSteak 'n Shake
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 12/12/2023 I placed an order for delivery on the *********************************************** app. I recd notification that my order would be delivered via Door Dash. When my order arrived, I noticed I was missing the 2 kids meals. I called *********************************************** and was told that my 2 kids meals were left at the restaurant. When I asked if I could have them also delivered or a refund, I was told that I could come and get them myself. I asked to speak to a manager and the ************* picked up the phone. He told me this was a Door Dash issue and I would have to contact them. This made no sense to me, since I ordered directly from ******************************* but I did contact DD. DD was very friendly, but as I thought, they could not help me, since they were not the company I paid. I have my receipt that shows I paid SNS $26.89, but still have not recd food or a refund. After speaking to **** again, and listening to him tell me over and over that this was a DD problem, I asked to speak to his manager. Twice he told me that there was no one above him, and then finally he gave me the name *****, but said he was out and wasnt sure when he returned. (I believe he said, Maybe in a week.). I dont feel I should have to wait that long for a refund. Can you help me resolve this?Business response
12/22/2023
I sent her a refund for the 2 kid meals that night in the mail- also Steak n Shake refunded an additional $6.89 she was only missing 2 items it's not our policy to replace everything- she was refunded twice- she also is never available by phoneCustomer response
12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.