ComplaintsforAnimal Care Ctr

• Initial Complaint

  10/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Our last visit was 12/17/22. We called to make appt during veterinary emergency here, an hour away, were triaged for cardiac until 9/22/23, and the following Monday the vet staff starting texting, phoning, and emailing claiming vaguely that ******* records were incomplete, and cut off all current prescriptions. The TriHeart has to be in the records with the Apoquel by ** law for vets. the appointment was for cardiac that is also a required correction. We later learned from this record that the staff claim we have not been patients there for years, here 1.5 years, elsewhere several. The record needs to be corrected to state that the prescriptions were denied by mistake for a current patient as corrective notes to be added to the record. They are causing a large amount of harm then and since claiming we were not patients and that they were being contacted by nonpatients. We then need the record corrected and the veternarian asked to stop doing so. Immediately please.

  Business response

  11/28/2023

  Dear Sir or Madam:

  
  

  Thank you for the opportunity to respond to the complaint filed by ********************************* on behalf of Animal Medical Center. This is the first communication we have received from the Better Business Bureau around this case and we will be responding to the consumer directly on this communication.

  
  

  Every complaint is taken seriously, and we will work to resolve any concerns that are raised to continue our love of animals and the people who love them. 

  
  

  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. 

  
  

  Thank You,

  
  

  *************************  

  ** ********* Leader

  Customer response

  11/28/2023

   
  Complaint: 20735822
  
  I am rejecting this response because:

  I will need the business to respond only via the Better Business Bureau due to an extreme number of threats, damages, and contacts from the business at the same time they filed claims in the Plainfield court claiming opposite to records and their activity as well as its content.

  The prior requests for contact were for entrapment purposes by the business per its obtaining contact being used to file claims opposite to the records in the local court.

  Due to the extreme amount of harm inflicted, I am not able to hazard other than supervised mediated contact with the business period.

  Thank you.

  Sincerely,
  

  
  *********************************

• Initial Complaint

  02/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Yesterday 2/18/23 I had brought my cat in as she was lethargic. I had explained she had not eaten in ***** hours with very minimal fluid intake. I had agreed to an X-ray ($258) and doctor visit ($130) the doctor had come back saying they see something blocking her intestines that she said would be very unlikely but looked like a rib bone. We have not eaten ribs nor have had them at our home for over 8 months so that would be physically impossible since our cat has not left our home. I was told that there are three options but surgery or a massage to massage out the obstruction wasnt deemed necessary and that it would be best to pay for the animal hospital to administer fluids with an IV and an anti inflammatory. I agreed now bringing my total to $521.00. Less than 5 hours after leaving this place, my cat was dead. This is my own personal experience though I have heard first hand several other experiences that were very similar resulting in death shortly after the visit. You can also visit there website to see other consumers who have had this issue with this place.

  Business response

  03/14/2023

  see attachment

  Customer response

  03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After speaking with the manager I can not remember her name but I feel the situation was handled well and wish to recant my complaint all together with animal care center of Plainfield
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This complaint is in regard to Animal Care Center of Plainfield. This center includes grooming as one of their services to customers. I had scheduled a grooming appointment today for my cat (who is not a veterinary client of this center) to be groomed only (furminate, nail trim, sanitary trim). Upon arriving for this appointment, ACC informed me I would be charged for a ****************** shot and a feline FIV test. I told them my cat had already had these shots and they were able to call my vet (who is not an employee of this clinic)and obtain proof of recent rabies, distemper vaccines and annual exam (all dated January 2022). I agreed to the feline FIV test per their request. Prior to being called to pick up my cat today, I received a phone call from Animal Care Center informing me that I would be charged for an annual exam for this visit performed by one of their own vets. When I asked why this was the case (since they had records indicating the cat had an exam in January 2022), they simply informed me that this was their policy. Back in April when I called to make this appointment for today, I was not informed of any of this. I was not told to bring vaccine records or that I would incur any extra charges besides grooming. All I was told over the phone at that time was to make a $25 nonrefundable deposit, which would be applied to my **** if I showed up. I disagree with charging me for an unnecessary additional annual exam and was not informed of this policy. Had I been informed of these policies prior to making my appointment and being charged the $25, I may have made a different decision about making a grooming appointment with them. ACC made no attempt to work with me on this issue. I am requesting the $40 exam charge back. I am also requesting that they inform potential grooming customers of their charge policies for animals who are not clients of their vet clinic.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩