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ComplaintsforDentalWorks of Plainfield
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received a statement in September 2022 for a bill in 2021 that was not processed by insurance. On multiple occasions I have provided the insurers information and their instruction for processing. I was led to believe the office was handling it and didnt receive any statement of the outstanding amount from October 2022 to July 2023. In August I received a new statement and reached out again to the office manager and the insurance and was assured they would submit and follow up. However I continue to receive a statement balance for the full amount and i cannot get a response by email or phone. I will not pay the full amount when I had insurance at this time. I need someone to call me back and inform me of the progress towards submitting to insurance for processing or writing off the amount. I have tried calling multiple times, and there is always no answer and I am forced to talk to the answering service who cannot help me. There is no option to leave a voicemail.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.