ComplaintsforNRG Electric
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I canceled the service long time ago and I was clueless that I still had this program and I called and cancel and my bill started getting higher and higher from my energy light bill and today I called again I didnt know that I was in for every year I did cancel. They dont have no record and I called again until right now I havent received no paperwork or its been canceled the service Im struggling to pay my bills and this bill came out almost $500. So every month Ive been paying for the service that I didnt even want since February 2020. I have proof of every bill that I was paying, and I was cluelessInitial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for NRG inside *************************************************** and 2 days after signing up for this energy supplier I started getting numerous scam calls per day some days over 25 calls and some from other countries. I have tried contacting NRG and they are not working with me to switch back to ComEd. I tried putting protection on my information with them and they told me that only ********** residents with proof of residency can stop the sharing of personal information but **** in other states. ******** from the ******** commerce commission gave me the ******** attorney generals phone number and I left a voicemail for the attorney general and am waiting to hear back from them about this issue.
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Contact Information
Plainfield, IL 60586-6396
Business hours
Today,9:00 AM - 1:00 PM
MMonday | 7:00 AM - 6:30 PM |
---|---|
TTuesday | 7:00 AM - 6:30 PM |
WWednesday | 7:00 AM - 6:30 PM |
ThThursday | 7:00 AM - 6:30 PM |
FFriday | 7:00 AM - 6:30 PM |
SaSaturday | 9:00 AM - 1:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.