Customer ReviewsforDRF Water Heating Solutions

DRF plumbers installed my new toilet when another company wasn't available on my schedule. Every DRF team member I dealt with was professional and kind - ***** and ****** talked me through the process and scheduled my installation, the finance person (***?) called to confirm before charging my credit card, and ******* and ****, the plumbers, installed the new toilet, hauled away the old, and kept my home clean throughout their visit. The service I received was more than I expected and much better than other contractors I've worked with.

Thank you for taking the time to share your experience. We are happy to hear that you were pleased with our services. Our goal is to delight every client and we'll be sure to share your remarks with our team.

Five star service all around! The plumber arrived right on time, assessed the problem and had it sorted out in no time. Professional, reliable and left the area cleaner than they found it. Highly recommend this company for any plumbing needs.

Thank you so much for taking the time to share feedback on your recent service. We're glad to know that our team met your expectations and thank you for your recommendation.

BEWARE, BEWARE, BEWARE! I wish I had read the reviews here first as well, I was charged $3100 dollars for a power vent water heater to be installed, which started with Lowes. DRF will not provide you with a written estimate or breakdown of charges only the "package price" so that they are able to easily over charge you. The current price of the 40 gallon power vent water heater at Lowes is $1200, so labor and installation, haul away, was $1900. I should have thought about it a bit longer and cancelled the job but I did not, shame on me. This company has a **** rating on here and many complaints filed against them with the Better Business Bureau. DRF got me this time, but they and Lowes never will again, I hope this review will help someone else and save them from overpaying. Find a local plumber in you area and use them instead. This company is a total ripoff!!

Thank you for your feedback. As ****** authorized installer, we utilize licensed plumbers and require that all local codes be closely followed. The package pricing quoted includes the water heater, delivery, installation by a licensed plumbing contractor, and haul-away of the old heater. The installation contract is between you and ******, and you accepted the price quote in advance of work commencing. We do offer a 1 Year Best Value Price Guarantee, so if youre able to send us a lower quote for identical services, we will refund the difference.

Went through Lowes for a water heater replacement, DRF apparently is the contractors they go through. Got my quote of $2,117.51 to replace my old water heater from **** as it just doesn't give hot water like it used to anymore. Was scheduled today, 6/5/2023, and told I would get 3 phone calls; 1 to confirm my appointment today, 1 from tech to give an estimated arrival time, 1 last call from tech for they are 30 minutes away and heading my direction. I had to call them directly twice, first time got no answer regarding if I'm even verified on the appointment book today. The second time they still had no new information for me but did inform I was scheduled. Told them I'll give them 15 minutes to find out an approximate time because if I'm spending $2,117.51 I expect communication and customer service to be on par with that price. They called 20 minutes later saying they can't even get ahold of the tech who is supposed to be the one calling me. So I cancelled my appointment. I immediately got a phone call from a DRF representative who was beyond unprofessional, mocking me, laughing at me, cutting me off, etc. I had to literally scream at the top of my lungs on the phone just to shut this representative up and say cancel my appointment and then I laid into him telling him before ending with a final "go f*** yourself". I would rate 0 out of infinite stars if I could.

We apologize for the miscommunications around your appointment and are taking steps to improve our processes based on your feedback. We respect your decision to choose another provider and hope that you've been able to have hot water restored to your home.