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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 1 year old water heater started spitting out soot. I was told by this company that I needed to replace the entire water heater and pipes due to safety issues. I was also told that they could not do any warranty work because they didnt install the unit. The water heater manufacturer was contacted and this information was not true. The unit was cleaned by another plumber and a part that was covered under warranty was replaced. The propane going to the tank was adjusted and now the unit is working fine. If I went off this plumbers recommendations I would have spent $7650 more than I needed to. I would like my service call refunded.Business response
11/14/2022
We are very concerned for the customer's safety regarding the water heater issue. Upon visual inspection of said water heater, it was our opinion that the soot and damage caused by the propane malfunction not only contaminated but also has a potential health hazard to this home. If the manufacturer had seen the condition of the unit, I am certain they too would have agreed that a repair was NOT in order. We value the license we carry and would never do anything to jeopardize it. Maybe the other company does not worry about the liability nor their license. I realize that *********** did not like what we said, but it was for her safety and well being that we were most concerned with. While we spent almost two hours onsite, *********** seems only concerned about money and not her nor her families well being. Out of the graciousness of our company, we will reluctantly refund the $95 with the understanding that we would never work with her again in the future.Customer response
11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
12033 S. Spaulding School Dr.
Plainfield, IL 60585
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.