ComplaintsforMetro Realty, Inc.
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Metro cancelled out Flat Fee listing for NO good reason and then threatened ** with calling police because we tried to re-list our house!?!?!? We clearly are NOT realtors and made a few mistakes in the written portion of the description , they also made changes to our listing without telling us before or after doing this causing us great anxiety!!!! We are requesting a FULL refund and apology!Business response
05/02/2023
This Seller cancelled his MLS for sale listing on 03/17/2023. Written cancellation is attached. Prior to this cancellation, we advised Seller that he was violating Fair Housing laws with certain language he was requesting in his listing. We are not allowed to post certain words in an MLS for sale listing that can be deemed discriminatory in nature. On 04/21/2023, Seller attempted to place a new order for a listing with the same fair housing language that would be deemed unacceptable by the **** The order for $114 was voided stating that we could not work with him due to the potential language he wished to use. He placed another order 04/21 - we voided the 2nd order. He placed a 3rd order 04/24/2023 which we voided. None of these transactions posted to our credit card processor, so each transaction was merely voided. Seller then proceeded to contact us via our website contact form and by email calling us names like "white wokester". We have the right to refuse service to anyone deemed inappropriate. We advised ****** that if he called us again, or emailed us, we would contact the authorities as we deemed this harassment. Seller is due to refunds. All transactions were voided. He also cancelled the initial listing at his own discretion.
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Contact Information
16106 S Route 59 STE 200
Plainfield, IL 60586-2937
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.