ComplaintsforAdmirable Home Improvement, Inc

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The siding of my home was done in June 2014 by this company formerly ******** Contractors. I contacted them on 12/6/2023 because the siding all around the house is pulling apart. The person I spoke, assumed to be the owner seemed responsive and assured me that although the company had changed name in 2016, that they would most definitely honor the warranty of work. He asked that I send him some pictures and I did immediately. He promised he would come out on 12/7/2023 and assess the problem. He did not show up at the time of his appointment on 12/7/2023, so I called him. I was told his daughter was ill but he would come out the following Monday, again he didn't show up. After numerous calls and texts, he finally sent me a text message on January 25th, 2024 and said he was out of town and that I should call him the following Monday. Since then I have been calling and texting him with no success. I just want the company to stand by their workmanship and repair the existing problem.

  

  Business response

  03/05/2024

  This job was done by a previous company we worked with. This voids our warranty unfortunately and our warranty. The company was called ******** contractors usa. We are admirable Home Improvement ***************** Diffrent address. If she would like to supply any and all of her documents that would prove us correct. Unfortunately we will need to charge for this and this was sometime 10 years ago that this work was completed by that company. When it comes to storm damage once again this needs to go through insurance. If they are willing to cover costs we are glad enough to come and help but this is not a warranty we cover. Thank you. 

  Customer response

  03/05/2024

   
  Complaint: 21382200
  
  I am rejecting this response because: I personally spoke to the ***** from Admirable Home Improvement on December 6th, 2023. He told me ******** Contractors had changed and is now operating under a new name. I asked him when the name change took place and he told me in 2016. I then asked him about the warranty and he said the warrant would definitely be honored soi took him at his word and trusted that he was being honest. He asked for pictures which I sent him and he made promises to come out on three separate occasions but never showed up.  Never did he ever denied honoring the warranty. If he had told me this when we first spoke I would not have been trying to call him. I think that the company should honor the warranty of their work and ***** should stand by his word. Basically, I am being told that because the company change name they are not obligated to the warranty. I was only able to reach the new company because I had the information from the original company which means that they have changed the company name to avoid their obligation. This is very unfair and he should have been up front with me when we first spoke rather than leading me on and then ghosting me (not responding) I would like this to go to mediation.
  Sincerely,
  
  *********************

  

  Business response

  03/06/2024

  We have talked yesterday and we will be there to look and see through our agreement.

  Customer response

  03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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