Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired ***** to seal our house, fix a step and cracks by back door and caulk windows. They missed windows or did a quick job , they still leaked. Blamed it on windows installation. The concrete work cracked after 4-5 months a piece popped out, Told us integrity is still good. Won't fix it. Went to layer, ***** sent a check $4-500 not sure. I refused it. He ignored my calls and texts, that's why a lawyer,but I couldn't afford to continue. Would never recommend
Business response
05/16/2024
Letter is attached.
This letter is in response to a complaint recieved by a customer of ours,
****** *******. We were hired to caulk existing windows. We discussed
with her that the windows were improperly installed. The structure is a
concrete building, not stick built. She did not want the windows replaced, just
caulked. I discussed with her that because they are improperly installed that
leaking can still be an issue. The concrete crack was a patch job, we poured
the concrete thick because it was a "patch" and we poured new steps. They
were getting ready to bring in new appliances. I told her that they needed to
be careful hauling in appliances, this is why a piece popped out. I sent them
$450 for lawyer fees. We hold our work at a very high standard. I did the job
they asked and did it to the best of the situation that was existing.Customer response
05/16/2024
I am rejecting this response because: I am not asking for anything about the windows. We fixed that. The concrete is the problem. The chunk did not pop out at step. The chunk is at least 2' from step. The concrete cracked about months after installation. The original request was for ***** to fix cracks around step. We added the extension of a step while we were talking. I have cracks in the same place hd repaired.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.