ComplaintsforPrestige Polymer Flooring
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 06/13/2019 prestige polymer flooring installed a granite guard heavy duty decorative polymer flooring system . On two prior occasions prestige came to the homeowners residence too repair the garage floor that had peeled up which was under a 10 year warranty from date of install . I have attempted too call and leave two seperate voicemails to again come out and repair the peeled service to which prestige has not returned my calls . I am simply looking for prestige too honor there warranty and repair the surface due too improper prep or workmanship .Business response
04/11/2024
We were nice enough to come out twice and repair an area on the floor we noticed that there was moisture underneath the concrete and it had a lot of hydrostatic pressure which is causing the coating to delaminate moisture problems under the slab are not covered under the warranty we can no longer repair some thing that has a moisture issueCustomer response
04/12/2024
Complaint: 21562627
I am rejecting this response because:
There inability too improperly prep the floor prior too install has led to the issues of floor peeling .
Sincerely,
*************************Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Company will not return telephone calls when leaving message for a warranty claim on their flooring installation. Product delaminated on garage floor in several spots.Customer response
08/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.