ComplaintsforNiemann Foods Inc

• Initial Complaint

  05/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Good morning, My name is ******. I had an extremely unprofessional interaction with ************************* at the County market on ********* St in ***********, ** (May 20th). This is not my first bad interaction and my coworkers have said they have had bad interactions with her also. When I first came up to her register she stayed on her phone and talked to the other cashier the whole time. After she gave me the total I attempted to give her my max **** to scan and she said 'can I finish putting your groceries in the f****** bag first" To that I replied "Are you ok" and she repeated it. I asked for her manager and she would not give me the manager (or her name). I had to get it from her name tag (and she reluctantly gave me her last name). Sincerely,************************* P.S. I have not heard anything back. I paid $61 . They can check the cameras regarding our interaction when I stood there continuing to ask for her manager.

  Business response

  06/03/2024

  Store management has been attempting to contact the customer with no success. They intend to speak with her and then follow up with the appropriate disciplinary action.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I tried to purchase a family pack of chicken wings. They were priced for $0.06. The cashier snatched them up and went to the meat department to get someone. She said that this is not right! And I said it 

  was right because that is what they were marked for. The manager of the meat department came and said I can't sell you this because it was marked wrong. So I told him I was going to report this and he

  said, go right ahead. Do what you need to do. 

  So I called the Better Business Bureau and told a young lady and she sent me this form. I also have a picture of it.

  **** ** ************

  **** * ***** ****** **** * ************ ** ***** ***** ********06-07-2023 day of occurrence 

  Business response

  07/11/2023

  We have received the letter dated June 30 regarding complaint ID ********.  Upon review, we are unable to adequately investigate the situation. We would need to be provided with the specific location of the alleged occurrence, the approximate time, and names of any involved (if known) so that we can look into the report.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Most recent transaction was Thursday, March 9, 2023. I purchased grocery and household items using coupons from weekly ad as well as at the kiosk at the store. I did not receive the discounts on 6 of the 7 items, and was overcharged on an original price of $47.25 by $12.40. At checkout an assistant manager reviewed my order with me, appeared to make necessary adjustments. When I later reviewed my receipt I found that this was not so. This is not the first time this has happened in the last 30 days. Previously the customer service manager verified that my ******* was correct in their system. I was shown how to “attach” coupons at the store kiosk. I had “clipped” these same coupons on the website. Prior to my most recent purchase I had “clipped” items at the website and had to reclip items in the store kiosk. Some of the items were signed with the sale price and I did not receive the signed price. While waiting for assistant manager the cashier told me there were problems with incorrect pricing all the time.

  Business response

  03/29/2023

  Good morning,

   

  We have conducted an investigation into this matter and have discovered the following:

   

  ·       Several of our in store coupons are applied by the customer “clipping” the coupons through an online application or through an in store kiosk and applying them to their store loyalty card.

  ·       Ms. ******** would clip these coupons to the loyalty card associated with her online application user profile.

  ·       When she reached the checkout, she would give her phone number to pull up her loyalty card. This phone number was associated with a different loyalty card than the one on her online user profile.

  ·       Because it was accessing a different card with no clipped coupons, they were not applied to her purchases.

  ·       Our loyalty card department has corrected this issue and Ms. ********’ coupons will be applied correctly moving forward.

  ·       We have also coached the store to provide the toll free number to our customers if they are having issues with their loyalty cards.

   

  We have notified Ms. ******** that the issue has been corrected and asked her to let us know if there are any future issues.

   

  Respectfully,

   

  ***** ** *********

  ************

  ******** ** **** ********** | Niemann Foods, Inc.

  ************ ****** * ************ ******

  ***************************

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