ComplaintsforBlessing Hospital

• Initial Complaint

  06/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  They refuse to send me bills in the mail. I have called 3 separate times to make sure they have my correct billing address and to request they send me my bill in the mail. My account number never works on their website. I finally get threatening emails saying my account is past due and on the verge of being sent to collections.

  Business response

  06/27/2024

  June 27, 2024
  
  Dispute Resolution Department
  Better Business Bureau
  
  Re:BBB Complaint ID ********
  
  To whom it may concern:

  Thank you for taking time to share feedback surrounding your experience with Blessing Health System. A member of our ************************* leadership has been in contact with you to ensure you have been able to access copies of your statement. Thanks to your feedback, we have been able to evaluate our processes to ensure were providing our patients with exceptional service.

  We understand your concern surrounding communication and apologize that our third party collections agency was unable to reach you. Upon review of your account, it appears that you initially called Blessing Health Systems *************************s department on July 27, 2023 to request your medical record number to login to your patient portal. Later on November 21, 2023 you called requesting a balance as you hadnt received statements and wished to have your account number to access online. At the time of your call in November, we were able to verify that four statements were mailed to your current address for each balance prior to turning over to collections.  The collection agency documented 16 total attempts via phone and letter from March, 2023 to July, 2023 with no response until July 27, 2023 when you requested an itemized statement. We apologize if they werent able to connect with you and feel we have addressed this matter moving forward.

  Should you have further questions after speaking with our team, you are welcome to contact *************************s at ***********************.

  Sincerely,
  
  *******************************
  Risk Management and Patient Relations Specialist
  Blessing Corporate Services
  PO Box 7005
  ***************-9932

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************* *******************

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the clinic in Hannibal MO associated with this hospital for a Prolia shot. I was charged $21,529.70 for this shot. They gave me no indication of this price prior to the shot. 6 months ago I had received the same shot for a cost of $2,000.

  Business response

  04/15/2024

  So sorry for the delay. We made initial contact with the consumer on 4/2/24 and have addressed her immediate balance by enrolling her in a co-pay assistance program to adjusted down her balance to what she originally paid. To address any concerns moving forward we have worked with the consumer's insurance to get financial authorization to fill her next injection at a specialty pharmacy that will be better covered by her current plan. This was explained to the consumer and she verbalized appreciation with the resolution. Will attach our formal response momentarily. 

  Business response

  04/15/2024

  The customer was seen on March 7, 2024 in the ******************** Health ************************* which is now a department of Blessing Hospital,for her scheduled injection. A review of billing practices was completed and verified we are compliant with outpatient hospital department billing regulations. We understand the importance of understanding the financial obligation of receiving services and offer free estimates, utilizing the customers private health insurance benefits, upon request. Should they wish to request an estimate for future services, they may do so by calling ***********************.

  Blessing Health has processes in place to assist customers with out-of-pocket expenses for high cost medications. Our ************************************* worked diligently to address her immediate concern by enrolling the consumer in a co-pay assistance program and were ultimately able to address the request to the consumers satisfaction as of April 10, 2024. We have been in communication with the consumer since April 2, 2024 to not only address her current balance, but also find affordable options moving forward.   

  We sincerely apologize for the consumers experience and appreciate the opportunity to review services provided and address accordingly.Should you have further questions, please contact myself directly at ***********************.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filled out an application for a Patient Transfer Tech and I had an interview scheduled with someone yesterday at 15:00 and I was waiting by my phone to do the interview. I never got a response from the hospital and later on that day I got an email saying that they thanked me for wanting to pursue the position but they were going with other candidates. Now I’ve had numerous interviews with this company and they are always either 1. Turning me down every time even though I apply for a different position or 2. They will have me go through the process of setting up an interview time but never follow through with the interview. I always hear that they are hiring people left and right and their turnover rate is absolutely insane. I think someone needs to look into this and figure out what the problem is and get it solved.

  Business response

  05/30/2023

  Good Afternoon,

        We apologize for your experience with our interview process and appreciate the opportunity to review further. Our Talent Acquisition Manager attempted to reach you via phone on 5/24/23 and 5/26/23 via email to discuss further. The interview, in which you were scheduled, was virtual in nature via Microsoft Teams. Instructions for the interview would have been emailed to the email provided on the application. Unfortunately, you didn't present for the interview via Microsoft Teams, or contact the Talent Acquisition Department to troubleshoot accessing the interview. In general, when this occurs, we assume the candidate is no longer interested and other candidates are pursued. Should you wish to explore other opportunities at Blessing Health System, our Talent Acquisition team is ready to help navigate this process with you. Our Talent Acquisition team can be reached at ************ **** *****

  Sincerely,

  ****** *********

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of service was 1/6/23 I paid in full the "estimated" amount. Once insurance was done they paid more than blessing had originally thought. I called February 16th and was told insurance was not done. i called February 21st and was told checks got sent out at the end of the month and that they have to wait awhile when insurance is finished, i was told to call back on march 3rd to follow up. i called on march 3rd and was told it was not sent out, that insurance just finished on 2/22/23 that it could take several more weeks. I keep getting excuses as to why my refund has not been sent and won't be. insurance (BCBSIL) has been done with their part since 2/8/23 and I have called them to verify that. I have also done a 3 way call with insurance and blessing to ensure blessing billing understood 100% that insurance was finished and that was not an acceptable excuse. I would like a full refund for my overpayment of $3148.41. attached is the EOB with the amount that should be refunded.

  Business response

  03/29/2023

  We have a new contact email for complaints. The email is *********************************** we have just received the complaint and will respond by the portal link.

  Business response

  04/04/2023

  The patient originally paid $4,083.75 based upon the original estimate from insurance.  However, the patient's insurance ultimately adjusted the balance down to $1,389.09.  A 10% self-pay discount was applied to the new balance, resulting in a $138.91 adjustment, leaving the patient balance at $1,250.18.  Based upon the final patient balance after insurance, there was a $2,883.57 over payment.  A check in the amount of $2,883.57 was mailed to the patient's attention on March 20, 2023.

   

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went into the hospital, and they sent me a bill. I called to make monthly payments. I told them I could pay $100/month, but they wanted $180. They said they could help me if I filled out the form they would be sending. I have diabetes and can not see very well and the words are so small I can't fill it out. I came up with the 180, but then they added on a fee because I was paying monthly. I don't think that is right.

  Business response

  06/10/2022

  To whom it may concern,

   

  In regards to case ********, we have contacted the customer multiple times to help address their concerns. The customer has been unwilling to cooperate and has hung up on multiple representatives.

  Our organization offers several payment arrangement options ranging from pay in full discounts, payment plans with a small service fee, and bank loans, one of which is zero interest. For customers that are experience financial difficulty we offer an extensive financial assistance program that goes up to 250% of the Federal Poverty Line. In this instance, the customer was/is not willing to cooperate despite our best efforts.

   

  If you have any other questions or concerns, please feel free to reach out to myself

   

  ***** ***** **** ***
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩