Business ProfileforWestern Illinois Veterinary Clinic

DVM **************************************** diagnosed my dog with ********* Disease. According to her diagnosis my dog was prescribed an expensive medication that allegedly helps alleviate his symptoms. At time of diagnosis, I was told that this medication was kept in stock and that keeping my dog on this prescribed medication would be easy and no hassle to me. Basically, I should be able order this medication and pay for it on receipt of the medication. My dog has been receiving some level of service from this Veterinary office for close to 10 years, perhaps slightly longer. In the last 3 months I noticed a raise in Cost but a decrease in professionalism. Recently they made a change that they now require pre-pay or what they state are "expensive medications". Their records state they claim to have called me with this change on 04/16/2024, but I supplied my phone log and no such call was ever made to my phone number. I ordered the medication on 04/17/2024, and the receptionist that took my order made no mention of a change in policy. On 04/18/2024, I was called during my workday and asked to pre-pay for a medication that cost around *****. Who knows the true cost of the Vetoryl 30 mg though, as it has fluctuated from $75.00 to approximately $101.00. I did become upset over this as I was not made aware of a change. I asked for a script to see if I could get it myself, giving payment over the phone can be unsafe. I stated I would like to take my business elsewhere if the script was denied. WIVC kicked me out of their practice and gave me a script that basically is not usable to get my dog's medication. My dog will be suffering soon from their medical negligence. I spoke to 24 people over the weekend, and They all stated they would have been more upset than I was and angry with WIVC over the circumstances. I have given WIVC the opportunity to do the right thing and they have declined. Their focus is on judging my reaction and not providing care to my dog.