90 Customer Reviews
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Review from Tammy M
1 star06/28/2024
CU1 bought out out small town credit Union and it has been nothing but a nightmare. From them closing the only branch near our home to making it impossible for us to make our payments. Our son has a credit card through our credit Union and now they are closing it due to the merger. They would allow him to apply for another one with them but they will also be running his credit again at 19. We call to verify our accounts and they literally ask 10 different questions it’s just insane the customer service sucks and our banking experience has just been horrible.
Credit Union 1 Response
07/08/2024
Hi Tammy, We are truly sorry to hear about your negative experience. We value your feedback and apologize for any inconvenience caused during the merger process. Your concerns are important to us and we are always working on enhancements to improve service and the overall banking experience for our members. Our Member Engagement team has reached out to provide further, personalized assistance; we look forward to connecting with you soon! Sincerely, CU1 Member Experience Team.Review from Doug J
1 star05/03/2024
I am unhappy with this bank. They have been dragging their feet for at least 3- or 4-weeks transferring money to another bank. I do not trust them.Review from Carol J
5 stars04/25/2024
Extending my gratitude to Cindy E****, Sr. Legal Operations Specialist for her personal attention and guidance! I needed to make changes to my account/shares. Cindy was receptive, respectful and patiently responded to my questions during phone calls and via email. I did have one question/concern she could not help with regarding my request to remove a joint owner from savings but leave that person as joint owner on checking. As I understood the rationale the account(s) are viewed as shared and unable to be identified as separate. Together, Cindy and I did accomplish the main mission!!Review from Alison M
1 star12/29/2023
I contacted customer service, and the initial representative informed me she would check with another department, placing me on hold despite knowing that department was closed. After an extended wait, I called again and was informed by a second representative that the first one had left a note in my account. It’s frustrating that the initial representative didn’t return to our call, and had I not called a second time, I might have been on hold even longerCredit Union 1 Response
01/02/2024
Hi Alison, we appreciate you taking the time to share your experience with us. Your feedback is incredibly important, and we sincerely apologize for any inconvenience you encountered. A member of our Leadership Team was able to reach out to you earlier today and we hope we were able to resolve your concerns. If there is anything more we can do to assist, please contact us anytime. Thank you.Review from Katrina S
5 stars12/23/2023
Rhea Lynch was the absolute best to work with! She was so very patient and kind as I was frazzled before the holiday. She truly went above and beyond to help me through the auto loan process, making sure that I understood the terms and had everything I needed. I could not thank her enough. I highly recommend working with Rhea and Credit Union 1!Credit Union 1 Response
01/02/2024
Hi Katrina, thank you for your kind words! We're so glad to hear that Rhea provided excellent service and made your auto loan process as smooth as possible. We appreciate your recommendation and look forward to assisting you with any future needs.Review from Audra W
1 star10/23/2023
I am very dissatisfied with this credit union, they don't stand by their word and their customer service reps don't know how to speak to the customers on a professional level. I am not going into details, but when does putting the customer first becomes a priority? I honestly don't believe that when people work hard for their money and entrust institution like these to lookout for them, the service should be investigated thoroughly before reversing charges to the customer and not the merchant. It should never be that we feel like...I am through with credit union 1!!!Review from earl b
5 stars10/20/2023
“I am very thankful for Shaneice C*******, she was very professional, responsive and honest assistance with the whole loan process from beginning to end. she made herself available to me via any method of my choice - email, business phone or cell phone, which I appreciated and took advantage of it. The service and personal attention I received from Shaneice was exceptional and beyond what I was expecting! Her knowledge of the local and national market and her commitment in finding me the best rate and term helped me in my search of my new vehicle. Shaneice C******* is a pure professional and I will definitely be recommending her and “Credit Union 1” to others in the futureReview from Maite S
5 stars10/03/2023
Unwavering Support in Trying Times In a period of unease, declaring bankruptcy in the wake of COVID-19, Jill J******** emerged as my beacon of steadfast support. Her role as a Paralegal with Credit Union 1 transcended mere professional assistance; she provided a compassionate touch, turning an arduous journey into one filled with understanding and ease. Jill didn’t just guide me through the complex intricacies of financial rebuilding. Her boundless knowledge and patient demeanor enabled me to navigate through each stage with clarity and confidence. Jill, your unwavering support has been invaluable, and your kindness will forever be remembered by me. Thank you for not just being an exceptional paralegal but also for being a wonderful human being during my time of need. MaiteReview from Megan W
5 stars10/02/2023
Antonese E**** was a pleasure to work with. She processed our auto loan documents quickly and efficiently. She was also quick to respond to my many questions and helped guide me through the loan process. I would highly recommend her and Credit Union 1.Review from Amadou B
5 stars09/21/2023
It was a great experience working with Shaneice C******* to secure a personal loan. She has been very helpful I will recommend her to my friends and relatives who are looking for a personal loan from credit union 1
Customer Review Rating
4.39/5stars
Average of 90 Customer Reviews
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