Business ProfileforDesign A Stone

On June 13th, 2024, I unpacked order #***** from Design A Stone Co. and identified a manufacturing defect in which the position of the PVC tube at the bottom end of the stone has breached the front face of the stone with the material also being cracked, along with material missing. This issue, along with the PVC tube being positioned at a front to back angle within the stone will cause the stone to lean forward when placed on the vertical staked rebar. This manufacturing defect definitely affects the integrity and functionality of the product shipped on order #*****. The Design A Stone Support Team was notified of these manufacturing defects via e-mail from me on June 13th, 2024 @ 3:42pm along with pictures of the associated defects. The Design A Stone Support Team responded back on June 13th, 2024 @ 7:03pm simply stating that these defects do not affect the functionality or integrity of the product and if I had any further questions or concerns, to please feel free to reach out to them at my convenience. I did indeed reach out to them on June 13th, 2024 @ 8:25pm, reiterating the concerns of the manufacturing defects and requested an immediate corrective action plan in regard to replacing the associated product on order #*****. I also provided them with my direct phone # to contact me if needed and also requested direct contact information of the Design A Stone Management Staff if they were unable to further assist on resolving this issue. I did not receive a reply back from the Design A Stone Support Team and in turn sent a follow-up e-mail to them on June 14th, 2024 @ 10:03am. I did not receive a reply back from the Design A Stone Support Team in regard to my June 14th, 2024, 10:03am e-mail so I sent another follow-up e-mail to them on June 17th, 2024 @ 10:48am and have yet to receive a response.