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ComplaintsforDunkin’ Donuts
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Complaint Details
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Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
YOU ALREADY KNOW.Initial Complaint
06/17/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I frequent this location everyday for 5 plus years. This day a male employee made my drink horrible. The total is **** for one drink. He refused to fix it or fix it the next day I came back. I contact Dunkin from my receipt with the survey code explaining this on April 28. The complaint center responded saying they will help resolve this matter, and states if the owner doesnt contact me in 2 days please let them know. I waited until 5,7 and 9th responding to the open case they create with no response. I then waited until June 6 to send an email to their complaint form explaining what is happening and that no one is responding. Now today is June 17th and still no response from the complaint department, and no response to my open case , no contact from the owner. At this point I dont even trust them to remake this drink , I want my money back especially since its been months of me trying to get someone to contact me about this. This is very unprofessional and this owner needs to understand that.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.