ComplaintsforGallatin County Farm Bureau
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On March 29th 2023 Gallatin County Illinois sheriff's department made a Facebook post stating:In the he last several weeks the Gallatin County Sheriff’s Department has taken several reports of wire being stolen from irrigation systems around the county. Some of the local farmers have advised the Sheriff they would provide $1000 dollars for the information that leads to an arrest of the perpetrators of the wire thefts. If you have information contact the Gallatin County Sheriff’s Department. I contacted a sheriff's deputy and told them some information there's three arrests made I was told I would get $1,000 cash reward and never have got it Farm Bureau won't answer me.said they can't help me. I included copies of emails and text from the officer and the farm bureau.Business response
07/26/2023
Hello,
We are responding to a complaint filed by a customer. We have worked to resolve this matter and do our part. Mr. ***** ******* was told that we had to have the proper paperwork filled out by not only him, but also law enforcement to collect his reward, which we did receive. We then had to turn this into home office because that is where the money is actually coming from. We spoke to someone in home office and they had just sent out a W-9 to the customer to fill out for tax purposes. They can't just reward him $1000 without the proper paperwork. They will send him a check once this turned back into them. We feel like we have done our part in this matter.
Thank you,
Gallatin County Farm Bureau
Customer response
08/04/2023
The case was resolved
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.