ComplaintsforCustom Cabinets by Tommy Nelson
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Complaint Details
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Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
He was supposed to remodel my bathroom. His prep work was horrible. He didnt install the drywall correctly. It wasnt flush or plumb. The walls was crooked and he drilled screws into my plumbing through the drywall. He cut the tile crooked and didnt install them correctly. The tiles started falling off the walls. When I realized that he didnt know what he was doing and confronted him about it he tried convincing me he did. Then he said h*** adjust the contract. He ran off with my money, ruined all of my materials and never gave me the contract back. He always had an excuse as to why he cant make it back.Initial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tommy Nelson was hired to remodel my bathroom. He had no clue what he was doing. He messed my materials up, did major damage to the framing structure and ran off with my deposit and additional material money. He did extremely sloppy work and many of the tiles that he installed fell off of the walls. The walls was not plumb/flush and he put a thin wooden none waterproof box in my shower area. When he saw that I knew he didnt know what he was doing he never came back
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.