ComplaintsforBisoncompany.com
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered on July 18, 2023 via Amazon Item: **** Furniture Key ************ Stand with Set of 2 Bookcases, Linen White *** Price: $782.37 We ordered the above item through Amazon. The item was found to be defective upon arrival. We requested a refund and return labels. Bison is not willing to cover shipping for the defective item. Personal shipping of the item exceeds the cost of the item.Business response
07/27/2023
Good Morning,
Order ******* was placed on 07/18 for 1pc of **** Furniture Key ************ Stand with Set of 2 Bookcases. Please see order invoice and customer details attached.
Order was shipped via ***** and was delivered on 07/24 to the address confirmed on order:
Shipping address:
*************************
*******************************************************************************
Customer reached out to our team that the item arrived defective on 07/24. However, no proof of defects was provided, as we only received one picture for showing the issue and it looked like an assembly issue while trying to s**** the hardware in (please see attached). Customer ordered three items in total: a tv stand and two bookshelves and no proof of their defective state was sent to us.
We have issued customer return instructions as part of our return policy on 07/26, please see the screenshot of our email attached. Since the customer had assembled the item and refused a replacement part, we issued a standard return RMA. Please see the screenshot of our return policy attached.
The refund should be issued as soon as the customer returns the product using a traceable method to the following location:
Return address:
RMA *******
*******************************************************
Let ** know if any further information is needed in order to resolve this claim.
Best Regards,
*****
BisonOfficeCustomer response
07/28/2023
Complaint: 20379352
I am rejecting this response because: The single image is an issue with the system's production. The shelf connections will not meet the advertised loadbearing strength. The item is defective. We have tried to make arrangements to return the item, but the company has not provided paid shipping labels for the return.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.