Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

El Faro 2 has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • El Faro 2

      3422 Harlem Ave Riverside, IL 60546-2329

    Business ProfileforEl Faro 2

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3422 Harlem Ave, Riverside, IL 60546-2329
    BBB File Opened:
    11/8/2022
    Years in Business:
    5
    Business Started:
    12/7/2018
    Business Incorporated:
    12/7/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • El Faro Restaurant 2 Inc.
    Business Management
    • Mr. Pablo Zavala, President
    Contact Information

    Principal

    • Mr. Pablo Zavala, President

    Customer Contact

    • Mr. Pablo Zavala, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    I had a very bad experience this past weekend, on the phone I placed an order for Menudo and asked for Hominy and he asked me if I wanted the foot(pata) and I said yes also I asked for 2 chicken tacos, I shortly picked up my order when I got home the Menudo had no Hominy and no foot(pata) also the chicken in the taco was dried with no flavor, I called immediately and explained what happened to me and he apologized but couldn't do anything about and took my phone number for a Manager to call me this Tuesday and never received a call at all, I took it upon myself to call El Faro II and spoke to a Manager ****** and I explained my issue and she said I never got charged for the Hominy and there was no more foot(****) left and I responded the guy on the phone didn't disclose that to me but he apologized. ****** began to give me an attitude telling me she can't replace the order because I never got charged for the Hominy and I repeatedly said that's not the point I didn't get what I ordered and was unhappy and her attitude got worst and I commented all Mexican Restaurants always put Hominy in a Menudo including in ****** and I also mentioned other Mexican Restaurants locally and she responded "why don't I go there then" finally I asked her what can we do to resolve this and she said she'll give me two tacos and I responded I'm concerned about the Menudo and she replied "I'm not going to replace the Menudo free no way" then her attitude escalated and I said I would give a bad review and rating and she answered "that's fine" with no remorse or make a customer happy. This ******************** is never busy at all on an every day basis and I advise people that know ******* food not to eat there and poor customer service with a poor Manager with attitude. ****** would not resolve nor refund me for the incorrect order or replacement. Total bill I paid in Cash was $16.71
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.