Business ProfileforR & B Restoration, LLC

I hired R&B Restorations on 8/12/2021 to restore my deck for $1800. The contract contained the following services:1. Replace any and all damaged wood boards, railings, steps and benching.2. Sand and prep all wood surfaces for stain application.3. Stain all wood surfaces with 2 coats of desired stain.This work began and was completed in September 2021. The contract stated that all damaged wood boards would be replaced. This did not occur. After starting the job, the vendor informed me that they wouldn't replace all of the boards as agreed upon and asked for additional cost. Instead of replacing the boards, they left the damaged boards in place and filled the gaps with wood filler. This was contrary to our agreement.On April 24, 2022 (7 months later), I informed the vendor that the paint is coming off the deck in many places and the boards are damaged. They informed me that the wood filler product they used, "is faulty and we don't use it on our decks anymore." (email attached). They offered to repair it without charging me.In May 2022, they repaired less than 50% of the peeling paint. They informed me that they would return to complete the work on June 23 and June 24, 2022. They failed to appear on June 23 and have not returned my messages. I paid for damaged boards to be replaced. Instead of being replaced, many were left on the deck and treated with a faulty product. The end result is that there are damaged boards and the paint is coming off in multiple places. The vendor refuses to respond to me.