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ComplaintsforRetro Revived Shop
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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order through their website for a tshirt. I placed the order on September 20th, 2023. Also on that date I sent an email asking to cancel and refund my order, proving them with my order number. As of October 3rd I hadn’t received a confirmation email for my cancellation, a refund, or even shipping information since my order hadn’t been cancelled. Not even a tracking number had been provided. On October 4th, it shows my order as cancelled. No refund, or correspondence yet. I have went to their Instagram account and messaged asking for a refund as well as commenting on their posts. While doing so I noticed many other customers asking where their package was stating it had been weeks and they haven’t even received shipping information. I saw more than 10 comments stating so on a singular post.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.