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ComplaintsforBreckenridge Apartment Homes
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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 20 year old son rented a Breckenridge apartment in ********, ** and pretty much lost a large portion of his move out deposit (so you can see this has been going on for a long time) .I want an answer! I have called OVER 20 times and 2 different phone numbers. In the beginning, On August 24th, I spoke with a woman who said to call back on Thursday and talk with a ********. I told her I would like to come in and she advised me not to because she wasn't sure when ******** would be in. I did call that Thursday and have called every week since. Now, no one answers the phone ever for me. Maybe they have caller id.? I have every call documented. They took $10.off each month you paid early. In December we used a portion of this. ******** stated this will stop in ******** My ledger shows that promotion didn't stop. So my son should of paid $70. less on last rent payment. So owed $70.00 Plus Deposit was $550. They sent a check for $160.00 What a racket they have! I googled reviews and noticed that other people have complained about ******** and the other woman and how they were corrupt. My two other children have rented apartments for college at other places and NEVER had a problem with deposits!$550. Take away: $100.00 general cleaning fee $200.00 paint charge $45.00 mini blinds $75.00 vertical blinds $35.00 sanitizing fee There is a clause that states the resident has to have the apartment rugs professionally cleaned and show receipt. He did! And 4 people cleaned that apartment top to bottom. We even cleaned the windows and screens inside and out. The lease states that they repaint the apartment after every resident moves out. My son stayed there 2 years. Lets just say these charges are false. They were advised to
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.