ComplaintsforMarks Auto Service
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Both me and my roommate brought out vehicles into the loves park location for an estimate. The projected costs were frankly absurd, with marks auto refusing to accept parts from the customer and then upcharging the customer 2-3 times the price for the parts they want to use. Naturally i declined any service. After my roommate experienced the same issue, with them wanting to charge 1600 for a rear brake replacement (a rear brake set for his vehicle is like 250 dollars), we decided to leave a combined review for both of our estimates, instead of making two separate reviews, which we thought was generous. The only complaint in the review was about the absurd prices. The next day, i get a call from my manager at work. Someone from marks auto read my review, tracked down where i worked based on the uniform i wore to pick my vehicle up after the estimate, and called my employer, threatening to have marks auto employees review bomb my employer if i didnt remove or change my review, and asking my employer to take action against me for my review. This feels despicable in the extreme. Marks auto didnt even attempt to contact me or my roommate personally, and instead went directly for my job and livelihood. Had this been a larger company i would have just contacted corporate, but its a local business.Initial Complaint
03/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
about 4 months ago i brought my vehicle in for repair. i was initially quoted **** and when the final estimate reached around **** i was asked if i wanted to open a line of credit incase i needed it. i said yes and applied. i was then charged ********************************************* consent. as such i challenged the statement and it was removed. now 3 months later i get a letter from marks incorrectly addressed to my father. in this it states that my dad is not only my son but that i still owe them **** even though we had already paid and been given our receipt. in addition to this they also claim that they have a voice recording of me via telephone saying that i said to charge the card. not only is ******** a two party consent state but they refuse to show me this recording despite my request. i told them if they can provide this recording saying i authorized it i will gladly pay it. however if not this is blatant credit card fraud and a violation of ******** law 720 Ill. Compiled Stat. 5/14-1, -2.Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/14 car ***** but run and diagnose in the manufacturing dealer (LouBachrodt at Rockford IL)as model (BFRM3 )model need reprogram cost 400$ but take a week to be fixed.10/14 call Marks Auto Service the one at *********************************************************, and ask if they work on *** models ( we have a 2011 ***) specifically if they can reprogram the mentioned model, Marks auto says yes and we can get it done today cost around 200 ish as service adviser said 10/14 we two the car to Marks Auto and not only wait for 2 hr and the car was not done but were also informed it be till Monday to look at it 10/17 they need to put the battery reprogrammed which we agree costs ****** and the diagnostic fee, given we already diagnosed the car at the manufacturing dealer cost 120, we ask also if they can do an oil change, which they claim they did cost 97.08 10/18 Marks Auto Service called and they say that they can't fix the car, and come get it ,,, other services cost 800 ish, we negotiate based on the advertised discount on their website and got t lowered to 678.16 10/18 Marks Auto Service called "can't fix your car come get it , model was not install, and many other parts everywhere car **** run 10/18 tow the car to the manufacturing dealer, to find out that not only oil change which charged not done but also the model now burned while Marks Auto Service was trying to reprogram it and now need extra work on the car and full replacement for the damaged part, with the right kind oil change, cost ******* we contacted Marks Auto Service and they only offer to pay for a portion of the oil change, no refund or even apology for the damage part and gave us a check for ******, and we had to pay $ ******* my husband went there and talked to the manager that we need to resolve the issue and even offer him just to pay for half the part that they damage (500 total) yet no callback or even an apology
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.