ComplaintsforCreditors Protection Service, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with creditors protection svc. I do not have a contract with creditors protection svc, they did not provide me with the original contract as I requested.Business response
06/19/2024
Though it is well past the validation period, as a courtesy we will provide the consumer with an itemized statement regarding this debt placed in collection. The account was placed with us 7/25/22, a validation letter was sent (and not returned or forwarded by the ****** and several messages were left for the consumer at the same number provided in this complaint. This is the FIRST contact we've had from the consumer, albeit indirectly, and therefore had zero knowledge that they disputed this debt.Customer response
06/20/2024
Complaint: 21871887
I am rejecting this response because:
Sincerely,
*****************************Customer response
06/21/2024
I am not liable for this debt with CREDITORS PROTECTION SVC. I do not have a contract with ******* credit management, they did not provide me with the original contract as I requested.
need correction to my credit report. I demand this account be removed from my credit report.
Business response
06/24/2024
As mentioned last week, as a courtesy, we are in the process of procuring an itemized statement from our client to forward to consumer.Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/22 at 9:17am I received a phone call about the collections owed for Orthoillinois. I told the representative that I had not received any bills or statements that I requested previously, the representative stated 5 were sent. I again stated I looked thru my mail and did not find anything. The representative was rude and hung up on me. That is extremely unprofessional. I called Orthoillinois for name and phone number for collection agency and told the billing department how horrible I was treated. I am not sure if the representative gave me her name, if she did I could not understand it. I was given account number **********. I do not want this same representative to contact me or my husband ever again. If our account is assigned to her please request to have another representative assigned to our account. All I wanted was something in writing showing what is owed. Why was that so hard for this representative?Business response
02/26/2024
We are a collection agency. If this consumer has accounts here, the collection supervisor will review and follow up with the consumer. As a side note, if mail has not been returned by the ***** we do NOT send additional notices to consumers.Initial Complaint
01/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are under handed and lie about their records which they falsify.Business response
02/01/2024
I believe this was sent to the wrong company. We are a collection agency, and have no consumer in our system with this last name, no one at this address, or listed with this phone number. We do not sell anything.Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Employee lost their cool with me and hung up mid conversation. Did not finish telling me the information regarding the reason for the call in the first place.Business response
11/17/2023
If this consumer is in our system., we will note their account with the complaint, and the collection supervisor will follow up directly with consumer.Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This collections company attempted to steal money from me for a past due balance to a merchant that was already paid.Business response
04/14/2023
Individual who filed complaint is not a customer of ours. We are a third party collection agency that provides debt collection to our clients, most of whom are service providers. If this consumer is a debtor that one of our clients has placed for collection, we will mark their account accordingly and follow up as required by our governing entities.Initial Complaint
09/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
While being out of town I came back to notice that my mailbox had been ransacked and my mail was not coming to my address anymore. I ordered my new Social Security Card just to find that it was redirected somewhere else. I filed a complaint with the Post Master. I was notified by Equifax that I had been a part of the breach and multiple Inquiries were coming from other place and accounts were being open in variations to my name such as *************************. I also found this account that I believe not mine:Acct name: CREDITORS PR (Original Creditor: PHYSICIANS URGENT CARE)acct no. *****************date opened 03/20/2017 balance $252.00 I am not liable for this debt and I do not have a contract with:Company: CREDITORS PROTECTION SVC Address: ***************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *********************************************************** and email at [email protected] need a response from the company.Business response
09/27/2022
Has the BBB changed the way they function? This consumer disputed their balance through the credit bureau several years ago, at that time claiming "partial payment accepted as payment in full." Never once have they contacted our office directly to inquire or dispute. Why they would go directly to the BBB is beyond me. This is the first time they are claiming this medical debt is fraudulent on account of identity theft. We will refer the matter back to our client and respond to this consumer directly.
Our client/customer in this instance is Physicians Urgent Care.
Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to PHYSICIANS IMMEDATE CARE for a pulled muscle . The tech said she would talk to ********* comp , she lied one week later I took care of it . Now I'm being billed for a ********* comp claim . I've told them three times and sent paperwork , now they sent the bill to CREDITOR'S PROTECTION SERVICE ****** I don't owe PHYSICANS IMMEDATE CARE , nothing they should talk to THE ***** OF ******** not me . it's their s**** up and they can take the lost and grow up !Business response
09/13/2022
We will note the account and follow up with our client. It does not appear this consumer has issue with our agency, but with the medical provider.
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.