ComplaintsforWinkelman's Gun Dogs
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Complaint Details
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Initial Complaint
11/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a ****** Shorthaired Pointer puppy in October 2021. The puppies were advertised as *** puppies and an *** registered puppy was discussed with the breeder along with price on the phone. We visited the puppy a week before pick up and again nothing was mentioned about a lack of registration - we were promised papers at pick up. When we picked up and paid for the puppy, the breeder took our address and promised the papers would come in the mail as they allegedly take some time. We then followed up with the breeder on status multiple times over the next 8 weeks about the papers when they never arrived and received a variety of excuses or delays. After the 3rd or 4th follow up, the breeder has now taken the position that he sold the puppy without papers and a registered puppy would be almost twice the price and if we want the papers, we would have to now pay the additional amount. This was never previously discussed - we were always promised registration papers and not once was any other price discussed. The breeder should either send us the *** papers as originally discussed or refund a portion of the price given that we did not receive a registered puppy as was agreed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.