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Find a Location

LDR Cleaning & Restoration, Inc. has 1 locations, listed below.

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    Business ProfileforLDR Cleaning & Restoration, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/22/1993

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    LDR Construction Services, Inc. and LDR Cleaning & Restoration work in unison to form a fully insured, licensed and bonded restoration company. This company specializes in complete fire damage restoration, water damage restoration, mold removal and repairs from smoke, wind, and vandalism damage to both your commercial and residential properties.  We are locally owned and operated.
    LDR has been proudly serving all of Northern Illinois and Southern Wisconsin since 1991.  We can handle any size loss and work with all types of insurance providers.  LDR adheres to strict industry standards and employs a highly trained certified staff.  We take a great deal of pride in the services that we offer to our customers.  We are here when you need us 24 hours a day, 365 days a year.

    Products & Services

    Fire / Smoke Damage Recovery, Water and Flood Damage Restoration, Storm Damage, Mold and Mildew Removal

    Business Details

    Location of This Business
    4652 Stenstrom Rd, Rockford, IL 61109-2625
    BBB File Opened:
    7/22/1993
    Years in Business:
    32
    Business Started:
    10/1/1991
    Business Started Locally:
    10/1/1991
    Accredited Since:
    7/22/1993
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • LDR Construction Services, Inc.
    Business Management
    • Mr. David Roach, Vice President
    • Mrs. Heather Roach, President
    Contact Information

    Principal

    • Mrs. Heather Roach, President

    Customer Contact

    • Mr. David Roach, Vice President
    Additional Contact Information

    Fax Numbers

    • (815) 874-1541
      Primary Fax

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On July 26th, 2023, a tree branch broke and put a whole thru my roof. I had the limb removed because I was led to believe contractors would be here on the following Monday. I paid off the tree service to the tune of $6000.00 as they had to remove the limb on a Saturday. When finally contacted by the point person from the insurance recommended contractor, I let him know that by paying for the tree service, I had reached my deductible. From that point on, he told me to let him take care of the insurance company and we would not need to pay out more money. After 9 months, the problm was repaired except for gutter. The contractor rep came up to have me sign off on all the work I completed. I noticed a difference of $806.00 and asked Mr *********************** what this meant. He told me that was not my problem the last I spoke with him. He stressed I would not need to pay for anything more as I had already paid my deductible. I ws told this numerous times. With the work done by them, *** had me sign the completion and at that time, he again told me the $806.00 sum was not a bill to me. Now the company is trying to bill me for the sme sid ****** and are now threatening me with a lien on my property. I am going to talk to the company owners who are currently out of town. I do not think this is a valid bill and the company should back what was told to me numerous times. I feel I've been lied to, deceived and they are trying to rectify their books on my back. Any lien placed on my property will be appealed until dropped.
    Read More

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert D

    5 stars

    07/01/2024

    My experience with LDR was outstanding! We had a house fire that caused lots of smoke damage throughout the house. ********** answered our initial call and came to our house that day to take a look at the damage and start getting a plan together. A clean up crew came to our house within the week to start initial cleanup and take our salvageable items to be cleaned and stored. Once the rebuild process started, ************ was our point of contact and did a great job explaining the work needed to be done to get my family back into our home in a timely manner.Every member of LDR we interacted with was very helpful and understanding of my familys situation. ****, ********, *****, and **** went above and beyond to get our house repairs completed and our personal items cleaned and returned. Any type of house fire, flood, or damage is stressful to deal with, but Im very appreciative of the work LDR accomplished and I cannot recommend them enough!

    Local BBB

    BBB of Chicago & Northern Illinois

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