ComplaintsforTransformations Plastic Surgery & MedSpa

• Initial Complaint

  09/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dr. ******************** at Pryor Health also known as Transformations Plastic Surgery, performed surgery on me on 2/23/2022. The care received on the day of surgery was poor, pain was not managed, I was pushed out of the clinic before being in an acceptable state, and information regarding my care was not relayed to my caretaker before discharge. ******* was expressed with ***** the ************ Coordinator when she called at 5 PM that day and also at my 24 hour follow up on 2/24.2022. Concerns regarding appearance of surgical site were also noted this day and were dismissed. In requesting my medical record to provide to my insurance company to file a claim for the surgical costs, I received a record that contained numerous inaccuracies. Some examples of these are, incorrect surgical sites being operated on, that implants were ruptured, incorrect amounts noted of what was transferred into my body. These were addressed with the provider and staff at my one month check up (which was pushed to 6 weeks due to the provider being on vacation), and I was told that they would be corrected. I also requested the video file that was promised and was told they would have to determine how to send the file that would be 2 hours long. After many phone calls and meetings, I received a 1 minute long video of after surgery, which provided proof that the implants were not removed as noted in the medical record that I had received, and when addressed with the doctor was told this was semantics. I still have yet to receive a copy of a correct medical record for the procedure performed on my with Pryor Health. There were no check *** performed on two of the sites until I requested this at my 3 month check up.I have sent 2 certified letters to Dr. ********************s office in the past 6 weeks with no response. They have now left me with no recourse to even attempt to recoup any of the cost of this procedure with my insurance company due to not adhering to standard medical charting requirements.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made an appointment for surgery more than six months out. Was told by ****** at Dr. Pryor's office to put more than the required 20% down. I asked her if I would get reimbursed if I decided to cancel procedure and she told me yes I would get reimbursed should I change my mind. This all happened in August 2021. On October 13, 2021 I decided to cancel my appointment as I had been having some medical issues with migraines and some problems with my daughter and felt it would be best to cancel completely. I did not and still do not want to reschedule the appointment. I was told that day that my appointment would be canceled. I was told by ****** that my information was given to the "***, VP of Patient Experience" to handle my refund. To date, I still have not received my refund and it has been two months later. At this point, I thought I would try BBB to get this resolved. I feel I should get my full refund of $3,500. If this does not get resolved, I will have no other choice but to contact my attorney. Please get back to me on this issue that Dr. Pryor's office refuses to handle. Thank you. ***************************

  Business response

  12/27/2021

  Regarding complaint ID ********: Our business has reached out multiple times with no success in reaching this individual to address her complaint. Please see the below documentation of our efforts to contact:
  
  
  9/30/21 Patient sent request to cancel surgery for Abdominoplasty to PCC,Arnela. 9/30/21 phone call attempt to discuss refund process with patient and voicemail was left.
  
  10/13/21 Voicemail left for patient to confirm cancellation for surgery and discuss refund process per PCC, ******. 
  
  10/13/21  Patient responded to PCC ****** via text message that she wanted to cancel surgery.  Surgery was canceled upon request.  Email sent from PCC ****** to VP of Patient Experience, *** regarding cancelation of surgery.   *** instructed PCC ****** to have patient call in to discuss protocol for refund and no phone call received from patient.
  
  12/20/21  Notified via BBB patient complaint and VP of Patient Experience *** called patient to discuss.  Left voicemail and as of 5:06PM no return call from patient.
  
  12/27/21 No return call yet received from patient to discuss refund process and initiate next steps.

   

  We are glad to address this concern with the patient directly, and ask that she contact VP of Patient Experience *** for resolution.

  Customer response

  12/29/2021

   
  Complaint: 16376904
  
  I am rejecting this response because:
  Only after I filed a complaint with BBB did they reach out. Their voicemail stated they wanted to find out about my experience and satisfaction with them.  I only want my refund.  Please send my refund by check or process on the credit card you processed payment on.  Otherwise I will contact my attorney.  I am not interested in discussing my satisfaction.  Obviously I am dissatisfied that you have not issued my refund.  There is no need to contact me directly.  I believe I stated this in my original complaint. 
  Sincerely,
  
  ***************************

  Business response

  01/24/2022

  In response to Complaint ID: ********- This request will be resolved by end of business day today, and will be verified through internal communication with the patient directly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩