ComplaintsforJones Natural Chews

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 2 rib bones a center bone and a pig knuckle. My Mini ********** Shepherd chewed on the pig knuckle and started vomiting. There were dime size pieces ranging from 1/8" to 1/4" and shards of bone. There was nothing left of the pig knuckle. She continued to vomit the night and no less than 12 times the next day. Each time, there were less and less bone pieces. I notified the store the next morning and they had never heard of it. The next day, Monday I took her to the vet. She had x-rays and blood work. Her platelets were low and red cells were low. She had pieces of bone still in her stomach and intestines. She was given 2 injections and a prescription and I was given a date if the following week to bring her back for a re-exam. If her blood count was still low, she was facing a blood transfusion. Her blood work was back to normal. I notified the store manager and his comment was ,'I don't know what to say ". That was it. Jones Natural contacted me, asked for copies of the 2 bills and vet notes, which I gave them. I received an email stating that since the vet notes didn't mention salmonella poison, they would offer $300, on a $600 vet bill. I sent a return email, stating that salmonella poison doesn't happen that fast. The label on the product stated it was for a small dog which I believe that these bone pieces would have lodged in a small dog's throat. The offer was unacceptable because I wouldn't have taken my dog to the vet if not for this bone

  

  Business response

  01/18/2023

  We have responded to the customer that the product is intended for small dogs and labeled accordingly.  The dog size is relevant to the chewing strength of the dog.  A smaller dog is not able to get pieces off the bone in the way that a 31 lb dog is able to.  Therefore our conclusion is that the burden of the vet bill should be shared. 

  Customer response

  01/19/2023

   
  Complaint: 18826264
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  02/02/2023

   
  Complaint: 18826264
  
  I am rejecting this response because:

  Hello,

  I have received an email from Jones Natural with the reference of salmonella poison and one reference of knee bone, a broken tooth and an animal named 'Jax'. None of these have anything to do with my dog. 

  Jones Natural has one complaint with the Better Business Bureau, similar to my situation. This doesn't mention what the bone looked like that the animal vomited. 

  Jones Natural has one review on a different type of bone, that was a negative review.

  Jones Natural also has has recalls in the past of salmonella poison in their bones. I assume that's where the reference to salmonella poison came from with my dog.

  I invite the Jones Natural Company to look at the pictures of the bone that my dog vomited. They do not resemble anything that the original bone looked like. They are the size of a dime, there about, and are different thicknesses, with the center out of them. They look more like a gristle, not a bone. There is no way that you can look at these pieces, that my dog vomited up, more than a dozen times, an see that this began as a Pig Knuckle. 

  My dog is a medium, Mini ********** Shepherd, standing 16" , weighing 31 pounds, at the time of this incident. 

  My dog has bones that she has had for years, that she chews on. She has never been able to destroy a bone, as this one was.

  It is my belief that this is not an isolated incident, as Tractor Supply would have me believe, as two customers in the store told me that the same thing has happened to their dog. I tried to review the bone on the website to warn other pet owners to be aware of this issue. Until this day, the review is still not on the site. 

  Thank you,

  ******************************;

  
  
  Sincerely,
  
  *************************

  

  Business response

  02/02/2023

  I am not able to see what is referred to as other messages.  We receive approximately 12 consumer complaints per year on different products.  I do not have a similar complaint on this product, in fact this is the first complaint received on this product ever.  The vet bills indicate the dog weighs **** lbs, which is a medium sized dog. The product is labeled for a small dog, because a larger dog will be able to break it down too fast and result in this situation.  More than likely, the dog has not been given a pork bone before, because the dog should only be given beef bones at that size.  After a bone goes into the digestive system, it does not continue to look like a bone.  My offer stands.

  Customer response

  02/03/2023

   
  Complaint: 18826264
  
  I am rejecting this response because:

  I have contacted my attorney 
  
  Sincerely,
  
  *************************

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