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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ROMEOVILLE FIRE DEPARTMENT, I do not have a contract with NORTHWEST COLLECTORS, they did not provide me with the original contract as I requested.Business response
06/20/2024
The two attachments are itemized bills for the two accounts Complainant has here in collection. We have a contract with our client, ************************** to collect past due invoices from patients who are transported in their ambulances. A contract does not need to exist between Northwest Collectors and ******************************* for us to enforce a debt.
****************** never requested copies of itemized bills in writing or when he physically stood in our office on June 10th, 2024 (the day before this complaint was lodged) and offered to settle both of his bills for $1,000.00 which we refused. Between his two accounts ****************** owes our client $1,403.33. We will not negotiate this amount as he wished. The way to achieve ******************** desired result of this complaint to have it removed from his credit reports is to pay his bill.....in full.
Another important thing to note in this file is that, while **************** thinks he does not owe money to the **************************, his insurance paid Romeoville 80% of the charges for one transport and 70% for the other. Clearly his own insurance felt the bills were legitimate and the distinct percentages that insurance paid also tells me these amounts are COINSURANCE which ****************** agreed to pay when he purchased his insurance coverage.
Again, ****************** can achieve his desired result by paying the amount due. If so Northwest Collectors will expeditiously remove them from his credit bureau reports.
Customer response
06/27/2024
Complaint: 21829767The amount do has been fully paid. I expect Northwest Collectors to expeditiously remove the account from all credit bureau reports promptly.
Sincerely,
*******************************Business response
07/01/2024
Attached please find two ************** Forms (UDF) submitted via E-Oscar ****** this morning. There is one UDF for each of the two accounts that were paid recently and after his first complaint. The UDFs directed Transunion, Equifax & Experian to remove the collection accounts from Complainant's credit bureau reports. He can contact them with copies of the UDF's should he have any questions about how they operate their respective businesses.
Initial Complaint
03/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Northwest collectors Inc.. I do not have a contract with Northwest Collectors Inc. they did mot provide me with the original contract as requested.Business response
03/13/2024
Our office never received any communication or requests from Complainant. We did send notices and attempted multiple telephone calls. Our notices were not returned as undeliverable, and calls resulted in hang ups.
At this time we will mark the account reported to the credit bureaus as 'disputed' and will forward validation of debt to the address on file.
Business response
03/18/2024
I have attached an AUD. ******* confirms that our office sent a directive to Transunion, Equifax & Experian to have the tradeline associated with the account we reported deleted entirely.Please have Complainant contact me directly with any questions or concerns.Thanks again,****************************President, CEONorthwest Collectors Inc.****************************************************, ** 61108-3947Extension 216************ toll free************ local************ faxOffice hours: 8:00 am 4:30 pm M-F **************** TimeNORTHWEST COLLECTORS INC. IS A COLLECTION AGENCY. THIS IS AN ATTEMPT TO COLLECT A DEBT.ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Additionally, this e-mail and/or its attachment(s) may contain Protected Health Information (PHI), as defined by applicable law. Generally, Protected Health Information is health care information by which a patient can be identified. If and to the extent PHI is present, it is being provided pursuant to appropriate patient authorization or under circumstances that do not require patient authorization. You, the as recipient of PHI, are obligated to maintain PHI in a safe, secure and confidential manner and to use PHI only for the limited purposes for which it was disclosed. Re-disclosure of PHI without additional patient consent or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality could subject you to penalties described in federal and state law.Initial Complaint
05/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am on public aid . I was told by public aid it was illegal for them to bill me. They refused to put a note on my chart .Business response
05/08/2023
A note has been placed on Compainants account that it is in dispute and that she feels Public Aid is responsible for the bill.Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was incorrectly billed for services and the mistake was acknowledged by the business. They were to resubmit to insurance and send a corrected invoice to me following insurance payment. They never sent a corrected invoice and referred the prior incorrect amount to collections company named Northwest Collectors, **** I have spoken with multiple staff at the collection company who acknowledge that I was never correctly billed by the provider, but they (including their GM *********************) refused to close this as a collection matter and have a corrected bill sent by the provider.Business response
10/06/2022
************ called Northwest Collectors Inc. (NCI) on 10/4/2022 to let us know that his insurance disagreed with the adjustment amount that our client Associated Pathology Consultants (APC) reported. On 10/5/2022 NCI emailed APC to make sure our figures were correct and APC did make an adjustment to the balance due. NCI called ************ to let him know of a change and that an adjusted bill would be sent to his attention. This bill was sent to our letter vendor today and will be postmarked 10/7/2022.
Part of **************** desired settlement in this matter was that a correction be made to his credit report however NCI had not reported this to his credit report therefore no correction is necessary.
Initial Complaint
09/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The account company I spoke to had the wrong date of service for an account sent to their collection agency. When trying to determine if this was fraudulent, they refused to talk with me, mistreated me by calling me out of my name and hung up on me twice, with two different people. The mistreatment was extremely far gone, to the point of unprofessionalism and discrimination. The issue, as I discovered later on, was with the dates they had on file. They made no attempt to allow me to inquire about what dates of service they INCORRECTLY had on file.Business response
09/19/2022
NCI acknowledges that the information on file was not correct. Specifically the date of service for the medical services that were provided to the Complainant. Once the misunderstanding regarding the date of service was identified and corrected the Complainant paid her account in full so I assume Complainant's inquiry about the dates of service was satisfied at some point during those conversations. As far as the comments regarding unprofessionalism and discrimination are concerned I will be investigating the communication surrounding the conversations by reviewing the telephone recordings and interviewing the people in my office that were involved. I have already done a cursory investigation and I can understand why sticking with our policies having to do with ID theft (as was suspected in this case originally but not applicable after the date of service issue was identified) may be interpreted as unprofessional I am having a hard time connecting discrimination to any aspect of this complaint.
As a privately held corporation it is NCI's policy not to share the results or findings of its internal investigations in the absence of a subpoena. Also, in anticipation of a common question, the account in question was not reported to any credit bureaus and therefore does not need to be removed.
Initial Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
the service date of several charges was 07/07/2020-895007, 011/06/2020-895006,07/05/2020-895005,07/01/2020-895001,07/02/2020-895002,07/04/2020-895004,07/03/2020-895003, I was contacted about these charges and after several calls to find out what the medical insurance i had at the time was i called them and was told that yes i was insured, but they had not received any invoices from ASSOCIATED PATHOLOGY CONSULTANTS, I called APC. and told them to send in their invoices months ago. And now i am getting harrasing phone calls and threatning letters again. This matter should have been taken care of,send the invoices, and if there is a problem,have the insurance contact meBusiness response
06/09/2022
To whom it may concern:
We presented ******************** complaint to our client, Associated Pathology Consultants (APC), for review. After submitting all of the subject accounts to the insurance it was determined that the provider filed after the timely filing period under their contract with the insurance company. Consequently all of the accounts in ******************** name have been cancelled. To my knowledge none of the accounts were ever reported to the credit bureaus.
Should **************** have any questions regarding this complaint he is welcome to contact me via email.
Customer response
06/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of service 9/4/21 ******** hospital lab work I payed my balance on my chart with the hospital and I am being charge from a company called associated pathology consultants ******** which bills for lab work I understand, but I payed this service **** on my mychart with the hospital, and s***e I payed I never get anything from this company until 02/16/22 I received a collection notice from northwest collectors *** and they say I owe ***** . And they were really nasty on the phone the man wouldnt let me talk to a supervisor, and said he was the supervisor and there is nobody else to call to , this company is trying to scam me out of money and going to report this on my credit reportBusiness response
02/22/2022
Complainant states he paid the account in question on 'Mychart'. Although our client performs its services at ***************** their charges do not show up in Mychart because they are not part of the hospital's charges. Complainant may have paid the technical component of lab work through Mychart but Associated Pathology's professional component of the lab charges are billed separately.
At Complainant's request we sent him an itemization of the charges under separate cover on 2/16/2022 showing that the credit/adjustment he was questioning was a contractual insurance adjustment applied to his account on 9/20/2021. The itemization (attached) points out that he, in fact, owes $84.32 to Associated Pathology Consultants.
In reviewing the two telephone calls Complainant placed to our office on 2/10/2022 our agent, ***********************, was far from 'nasty' as ************************ put it. In fact ****** invited him to request the itemization in writing which he did and we promptly responded.
With respect to Complainant's desired result of NCInc. not contacting any further no additional telephone calls or letters will be sent from our office. I will add however that because this is still an outstanding debt that we have placed a status of 'dispute' on the file which is how we will appropriately report it when it comes time to send it to the credit bureaus.
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