Customer ReviewsforGallagher

I have been emailing, calling and even sent a fax asking for an update regarding my liability claim for Five Below store incident - my adjuster has not called me back. This company has horrible customer service. You call the customer service **** and they say they do not know anything that all the info has to come from the adjuster. *** says adjuster will call you back in 48 hrs but you never get a call. I have loss wages and just need a call.

My car was hit by a fed x driver while parked in front of my clients home. The fed x driver came to the door (which recorded him ) telling us he a car out front my client told him it was my car so I went out and spoke with him and we called and exchanged all information with insurance companies . And the fed x driver's boss showed up took photos and filed the claim. I was able to finally get in contact with one lady who was supposed to be the adjuster and I was able to get a rental car for 6 days and had to return it the lady that was the adjuster at the time was supposed to contact me back never contacted me never answered my emails messages so I continue to call every day and I keep getting told the same thing we have no information you need to talk to the claims manager oh and by the way you have a new claims manager so now that I had a new lady I tried contacting her and calling her everyday emails nothing in response I've called the main offices nothing in response I have contacted every person I can possibly think of and they're either busy feeding their kids or the phone goes straight to voicemail I honestly feel like Gallagher's Bassett has me blocked and refusing to fix a vehicle that ***** had hits not very professional of them for not responding it is now been almost 3 weeks since the incident and I haven't received any papers a gentleman who came out a few days after the accident and went ahead and did photos and sent in a bid and we still haven't heard nothing back I keep getting the same runaround oh we'll send a message to the supervisor and they will call you back and nothing not even a email .

talked to a different person ever time no resolve on a refund what a joke never recommend them.never got a refund on the mistake !!!!!!!!!!!!!!

No star,they don't get back to you. You have to do all the work for any damage done to your car. Can't leave zero stars.

This is an almost fraudulent operation. They lied, they dropped our insurance without a real explanation, which made us without coverage. As we wondered why they canceled it, they sent a letter telling us that we did not have enough money in the bank, which was untrue, since I had $40,000 in my bank account, and the policy was in the amount of $394.

I was employed with Gallagher Bassett from 2006 to 2017. I took a promotion in 2007 and was told they would pay me $50000.00 a year but then when the day the paperwork was ready to sign they were oh we can only pay you $42000.00 a year an $8000.00 reduction. At the time I was new to ******** and I was single and needed a job. So I went along with it in desperation it took me at least 7 years to finally make the $50000.00 I was promised. I did not know at the time this was false pretense and illegal. But you only have 2 years to dispute and report it. So in the 7 years of promises and no raises but defiantly no lack of work I was screwed out of thousands of dollars Zero stars

I dont know what has happened to this company, but the service is abysmal since they bought my original insurance broker, Major Hill. I dont understand why large companies eat up all the small ones & then provide horrible service to their clients. I almost had to CLOSE my business because no one at this agency wanted to take the time necessary to find coverage for my 5 star business!Look at these peoples reviews!!!!! Unbelievable that they are still open. But I was able to find a small broker who was able to do in a week what Gallagher could not accomplish in two months. Do NOT waste your time with them, they are too big to care. I barely even got an apology for their inability to get my very successful business basic insurance! Small business is what built this country and these big companies better stop thinking theyre invincible, just because they are.big. The list of angry customers is growing. Maybe you can fix it, but you have to care. And you dont seem to.

save your money and time its not even right that this company can even think to represent the unions !!! alot of bs with these people save your money go with somebody else

No stars. They are frauds. Do not send anything to them. They claim to be affiliated with a.erican federation of teachers and it is a fraud.

Our dealings with this agency has bee horrific. Specifically dealing with **********************************************, , a Resolution Manager with Gallagher Bassett handling los. They are totally unresponsive which may be considered an asset by ***** unless people start objecting to companies who use them for fulfillment by shopping elsewhere. I encourage anyone who has had a bad experience trying to get a claim resolved with this agency to stop ordering from anyone fuflfilling with *****. That is the only way to hurt this agency for their lack of service. Their philosophy is to stall so long and ignore so that claimants eventually give up which maybe they get bonuses for. Just a terrible situation.