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Find a Location

Cannonball Pool & Spa has 1 locations, listed below.

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    Business ProfileforCannonball Pool & Spa

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3655 Blackhawk Dr, Rolling Meadows, IL 60008-1004
    BBB File Opened:
    5/29/2022
    Years in Business:
    5
    Business Started:
    1/1/2019
    Business Incorporated:
    1/1/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Cannonball Pool Service, LLC
    Business Management
    • Mr. Ryan Strong, President
    Contact Information

    Principal

    • Mr. Ryan Strong, President

    Customer Contact

    • Mr. Ryan Strong, President

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Cannonball Pools is partnered with *************. They have been working on my pool since April. I was told that my pool would be done by June. It is now October and my pool is still unfinished. They show up for a few days do some work then disappear for a month. They asked me to pay the next balance and said they would be out within two weeks to start the next process. That was a month ago. I try to call/text the contractor many times and I rarely hear back- may take a couple weeks. Each time they say they are coming out to do work, they show up a week or two later. They have damaged my new deck TWICE with the bobcat. I even had safety cones out. They had a concrete truck parked on the skirt of my driveway that sunk the concrete. They sprayed my fence with concrete. And I had to fix it all myself. Each time I brought it up to the *******, he just said sorry and walked away. They poured the concrete deck around the pool and within a day, two large cracks formed. The concrete coping looks like a drunk person put up the forms. I brought that up multiple times and all I heard was crickets. They are very quick to talk about change when adding a small item, but you again hear crickets when items have been removed. I have a $120,000 contract with Cannonball pools. Communication is horrible. The work quality so far could have been better. Timeline is a beyond ridiculous.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vaishali B

    1 star

    10/18/2022

    We signed a pool building contract with ************* / Cannonball Pools in Oct 2020. They filed for permit in Jan 2021. Permit from ********************* was approved April 2021 (which expires Oct 30 2022 after 1.5 yrs). Pool is still not completed. Village indicated they missed 7 of 9 inspections and need to finish work. We have been calling and trying to finish work for last 4 months and they say yes and then dont finish work. We need to empty water and have no permit so trying to figure what next. Hiring legal team to take this further. Pictures below say it all...leaking pool heater, missing equipments, ************. Wish I could do negative stars. Last we saw them come to job to work was May 2022.....and then no interest in coming and taking care of remaining work.

    Local BBB

    BBB of Chicago & Northern Illinois

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