Reviews
This profile includes reviews for Harlem Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromJann Maureen C
Date: 03/05/2025
1 starJann Maureen C
Date: 03/05/2025
My name is **** Maureen ************ I purchase a bedroom set at The room place **************** last Dec 2022 and finance for 3 yrs and with a monthly payment of $100 something dollar. I paid it monthly for 2 yrs and I have 1 year left of 1000 dollars something balance. However, December 2024. I saw a balance and they posted an additional fee of $2500 for unknown reason. They stated that since they are no longer partner with comenity bank theres some fees that I need to pay which I did not agree nor sign anything when I purchased this furniture. This is complete scam transaction from room place and for me as the buyer. I need resolution with this problem seeking help with BBB to help me with this issue. Thank you! My review to this place should be 0
Harlem Furniture
Date: 03/07/2025
Hello **** ***********, Upon further review of order ********** the finance terms were for 24 months 0% interest with minimum monthly payments and pay off in 24 months as list on the comments and receipt upon day of purchase on 12/05/2022; "CUS BUYING Southport 5 Pc. King ******* ********************** **** PRESTIGE PREMIER AS IS & K DRI TECH ALL WARRANTY PAYING WITH TRP FOR 24 MONTHS . RAD no visible damage". Which terms would have ended December of 2024. ************* would have listed the term end date on the statement sent to you, usually in the middle portion of the tri-fold statement if you obtain paper statements. If you went paperless it would have been in the middle portion of the paperless statement you can view on your account page with *************. A member of our team will reach out direct to discuss this further. Respectfully *************Review fromAnnette C
Date: 11/20/2024
1 starAnnette C
Date: 11/20/2024
My name is ******* ****** I'm not Satisfied with my purchase I got from room place I purchase a power sofas and power recliner, couch seat not even, recliner makes clicking noises my furniture is defect dose not looks like the same furniture I purchase color is differentHarlem Furniture
Date: 11/21/2024
Good morning *******, We do see your service ********** where we sent out a certified technician to your home. We also see you spoke with one of our managers 11/20. We have sent your concerns for review, and will reach out direct.Review fromAngelo P
Date: 09/06/2024
1 starAngelo P
Date: 09/06/2024
Zero stars.went in the beginning of July. Knew what we wantedordered what we wanted. We asked about shippingthey claim to ship anywhereok great!! We live in **. This was a gift from mother in law to us. ***** ordered. Now fast forward to September 6th. No couch. No communication!! When we do get communication its that its on back order and they keep pushing the date!! Date has been pushed back 4 times!! When asked to speak to manger they claim it takes 2-3 days for a call back!!! Guess who never calls back!!!! When we orders the couch the sales people never ever said anything about being on back order.just wanted their commission!!! I cant get in touch with anyone to give me any sort of explanation! This after being told back in July after we were already frustrated about dates that we cant back out of this order!! Reason for that was its a special order!!? How is this a special order!?? Different excuse every time!! Ive had it.this is only step one in getting someones attention from this place!! I will take this further!!Harlem Furniture
Date: 04/01/2025
We deeply apologize for any frustration regarding special order **********. The order has been cancelled as of 10/18/24 per the inconvenience. We appreciate the feedback as we are always evolving our services to our customers. Thank you kindlyReview fromEvan G
Date: 07/10/2024
1 starEvan G
Date: 07/10/2024
Weak operational business. We're stuck with four chairs and a bench in our home without a dining table for who knows how long.Dining table ordered 6/16 with an estimated delivery date of 7/10. I checked in a week before to see if we were on time. The phone rep said yes and suggested that we do a partial delivery (chairs + bench) and then the table would be delivered 7/10. In retrospect, this seems like a tactic to mitigate refunds / order cancellations with their sketchy supply chain and vendor management.On 7/9, I called to confirm delivery (mind you the first delivery was hours outside of the 3-hour window initially provided) and was then informed that it's now pushed back to August.Apparently it's the vendors fault...and they have no control over it and weren't aware until 7/9.This is the response I'd expect from kids with a side hustle side business. They offered a $25 voucher and the option to swap for an available item.Harlem Furniture
Date: 07/12/2024
Hello ************ We are deeply sorry for the vendor delays. We do see on 7/10 you spoke to customer service management who advised that we can do a one time courtesy exchange on the set or we can pick up items in your home for refund due to the delay on the table. Please know we are working with the vendors closely to obtain shipment at the soonest we can. We will have a manager reach out direct as well regarding the options offered to you. Respectfully **************Review fromGloria H
Date: 06/13/2024
1 starGloria H
Date: 06/13/2024
Very disappointed with The ROOMPLACE. Purchased Couch loveseat, and recliner. The left side of the loveseat is stuck in the reclined position. I called and a guy from a local furniture store came out. I was told that parts were ordered and I should receive them by May 30. Never received parts. Called again and was told parts were too big to be sent by *****. Parts should arrive by June 22. This has turned into a joke. When June 22 arrives, I still wont have parts. Different excuse every time. Furniture isnt being repaired or replaced. I wish I had purchased furniture somewhere else from a company that stands behind their products.Harlem Furniture
Date: 06/14/2024
Good morning ***************************, we are deeply sorry for the loveseat motor issues. We do have a service for parts scheduled 6/22. Once parts are delivered, please reach out to us at ************** so we can send a certified technician to come out and install the parts to the loveseat so we can complete repair. Your parts number is **********. We do appreciate your feedback as we are always evolving our services everyday to our customers. Respectfully **************Review fromNajm M
Date: 05/14/2024
1 starNajm M
Date: 05/14/2024
ordered a bedroom set and had it delivered upon delivery one of the deliver people went through my new work clothes looking for his size this was caught on camera. The manger at the location in ****** is full of it he called me telling me that the corporate office takes these things very series all c*** once I sent him the ring camera proof he replied I passed it off to the delivery department beware if you choose to do business with them.Harlem Furniture
Date: 05/31/2024
Good evening *************************, we are deeply sorry to hear of your experience with our delivery services. Truly not up to our standards, and our delivery team is looking into this for you. We do appreciate your feedback as we are always evolving our services to our customers. A member of our team will reach out direct if they have not already. Respectfully *************Review fromElizabeth B
Date: 05/09/2024
1 starElizabeth B
Date: 05/09/2024
Very unsatisfied. We purchased a 3 piece sectional on 11/27/2023. We were told a delivery date of 12/21/2023. After multiple delays, we received 2 out of 3 pieces on 1/17/2024. The third piece has now been delayed three more times until July 2024!! That is 8 months from the purchase date. And I dont even know if I believe it will be delivered in July. This is unacceptable. I would not recommend purchasing furniture here if you are looking for a true lead time. It was a falsified sale.Harlem Furniture
Date: 05/10/2024
Good afternoon *********************************, We are deeply sorry for the delay by vendor on the final piece. Certainly not what we wanted either. We have escalated this over to proper department, and a member of our team will reach out direct. We appreciate your feedback as we are always evolving our services to our customers everyday. Respectfully **************Review fromAhmad a
Date: 03/30/2024
1 starAhmad a
Date: 03/30/2024
I purchased furniture from room place at ********** IL 5 years ago. I paid for a warranty, they told me the warranty is No use No loose and if I don't use it then I can get my money back as a gift card and use it anywhere I want.Now after 5 years I find a whole different story, the protection money MUST be used in room place items and I must spend 999$ so I can use my money. I don't want to spend 999$ I just want to spend my protection money only. They refuse and now they say if I don't use the money I will loose it and Room Place will keep it! (is that even legal).I talked with store managers, associates and there customer service too with no result.I need my money, if there sales associates gives false information to make the sale then they have to watch them and make sure they follow the law. what is happening is Illegal and Not acceptable also it may be illegal.Harlem Furniture
Date: 03/31/2024
Good morning *********, We are deeply sorry to hear of your experience with our No use No lose policy and guidelines. If you do not use any portion of your warranty during the 5 year coverage period. The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. To qualify, complete the following information within 90 days after your warranty expiration date. Your requests will be processed and you will receive notification via email within 30 days of the entry date. Submissions received prior to the expiration date of the warranty will not qualify. And can be found on our website ***************************************************************** our direct link to the no use no lose guidelines. We appreciate the feedback as we are always evolving our services to our customer. Respectfully *************Review fromIvonne
Date: 03/22/2024
1 starIvonne
Date: 03/22/2024
I have been a loyal customer for the past couple of years and have being doing my payments on time before the 6 months to take advantage of the promotions of 0% interest rate. Unfortunately I was off with my last payment for 0.22 cents(human mistake)And I received a new statement of$145!!!!! Yes! $145 on interest rate for .22 cents. This is very frustrating. I call the customer services and no one was able to assist me as that is the policy.Harlem Furniture
Date: 03/29/2024
Good evening *****************************, we are deeply sorry to hear of your experience with the RoomPlace card financing held by ************** Due to consumer privacy laws we are unable to access ******** systems to view your finance account with them. Please call ******** at their direct RoomPlace line at ************** for assistance with your account and payment history with them. Respectfully ******** care.Review fromMonique M
Date: 03/07/2024
1 starMonique M
Date: 03/07/2024
Hello I got a table and a couch. You have a next day delivery guarantee process but I got my table 2 days later and still waiting on my couch and it's been a month! When they delivered my table they refused to take the old table out and that's horrible customer service especially if I'm paying for delivery. Plz have them take my old couch out when the new 1 finally comes. I've waited a month that's the least they can do. Started a chat and tier refunds to take the old furniture. This company ***** and I'll never buy from them again!Harlem Furniture
Date: 03/08/2024
Good afternoon *************************, we are deeply sorry to hear of your experience with your order. While we do have next day delivery for in stock items, if an item is out of stock or if the day is booked to capacity, it could cause a delay on delivery date. We do see the table was delivered 2/19 due to 2/18 booked up. As for the sectional it was out of stock at time of purchase estimated in stock mid march, and we would reach out if any changes should come in by vendor on stock date. Due to liability reasons, our delivery drivers cannot remove or move anything existing in the home upon delivery of order. A member of our team will reach out direct to you regarding this. Respectfully ******** care
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