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Find a Location

Rainmakers Irrigation & Maintenance, Inc. has 1 locations, listed below.

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    Business ProfileforRainmakers Irrigation & Maintenance, Inc.

    Irrigation Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2019

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1338 Enterprise Dr, Romeoville, IL 60446-1016
    BBB File Opened:
    4/19/1996
    Years in Business:
    42
    Business Started:
    10/26/1981
    Business Started Locally:
    10/26/1981
    Business Incorporated:
    10/26/1981
    Accredited Since:
    2/15/2019
    Type of Entity:
    Corporation
    Business Management
    • Mr. Edward Mason, Owner
    • Mrs. Tara Mason, Office Manager
    Contact Information

    Principal

    • Mr. Edward Mason, Owner

    Customer Contact

    • Mr. Edward Mason, Owner
    • Mrs. Tara Mason, Office Manager
    Additional Contact Information

    Fax Numbers

    • (815) 436-1307
      Primary Fax

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In March 2024, my husband contacted this company to obtain information about having our RPZ irrigation system looked at. During the phone call, my husband provided his name, phone number and home address to them. He was told a plumber could come out to inspect our system, but there was no date specified and after hanging up, he expected a call back to discuss scheduling a visit when they have availability. Months went by, and on May 28, 2024, the company sent a plumber to our home without notice or authorization from us. We never received a call, email, text, or any other form of communication letting us know that a plumber would be on the way or even to schedule said service. The plumber never rang our doorbell (which I have Ring doorbell footage of) and put a bill on our porch for "services rendered" though we have no clue what services those were because we were not there to witness, nor did we authorize any services to be performed. They have now given us two bills, for a grand total of $125 for services that we never wanted because after months of waiting, it was assumed they were never going to call my husband back to schedule an appointment. I called the company today June 5, 2024 and spoke with **** the manager, and explained that you cannot just send someone to a home without so much as a call to confirm an appointment and then expect a bill to be paid when the customer did not consent. She would not listen to my story, so I have come here for help. We do not feel that we are responsible for paying this bill.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

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