![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJon Don Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
2/10/22 We purchased a floor scrubber $5,727.95. Equipment had a 1 year warranty. The machine quit working September of 2022. Displaying an error code F25. I reached out to Jon Don's service department 9/28/22. Followed their troubleshooting. They said they weren't familiar with the issue and the manufacturer, ice4usa ice intelligent would contact me. I did not hear from them and reached back out to Jon Don 10/10, 10/17 (N/R), 10/27. 10/27 Jon Don had no luck reaching manuf. Offered to pick our machine. Never picked up. 11/1/22 received email from ***************** asking question about the code to which I replied. Heard nothing. I reached again 11/8 (N/R), 11/10 *** replied asking ********************* if they could repair our machine. N/R. 11/28 I reached out again. ***** replied they are short staffed. They will come pick up the machine. Never came. 12/5 I reached out again. N/R. 12/29 I reached out again offering to drop the machine off to them. N/R. Reached out 1/3 N/R, 1/12 N/R, 2/2 N/R. 2/2 submitted message on FB. Received a response and then an email from rep ************************** (Mind you the warranty is about to expire) I called ****** 2/20 voicemail full so I emailed N/R, 2/23 called voicemail full emailed NR. We shipped the machine and paid for shipping 3/8 $107.95. Picked up the machine 4/12 paid shipping $52.08. ******* worked for 2 hours and had the same issue. AGAIN contacted them paid shipping 4/19 $35.28. Received an invoice 7/3 for the warranty work. $244.16.I disputed 7/6. NR. Received due notice 7/14. Again...I disputed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.