ComplaintsforGC Realty and Development, LLC

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi there my name is ***********************. Im having trouble with GC Realtor Development LLC, on 3/15/24 I entered my ***************************** apartment to retrieve some of my food from his deep freezer. After entering his apartment building there were a foul smell in his apartment and it happened to be coming from his deep freezer that had his food and my food inside. I found that the electrical outlet was not working properly from the week before from after the apartment was painted over the kitchen outlet and I tried pulling the plug out but it was too hard so my niece mom was there and she kept working on it until she was able to get it out. I started scraping the cord off to remove the paint off of it and then I decided to call the *************** and I spoke to ********* to tell them what happened and he asked me to take pictures of everything and asked me how much do I think it was worth my expense for the food. ********************* he had $100. and I said I dont know I need to calculate because I have way more food than ****** does so he said quest around so I said $300 or more. So they started doing crazy stuff by going up on my brother rent and remind you that they just went up on his rent October ********************************************* three years ago. I think he had signed one or two lease before the incident occurred. He had to pay them because they said they came out and they didnt get no answer and also the doorbell didnt work at the time either and he walked with a cane majority of the time. Sect8 given them a list of things to do by certain amount of days to pass the inspection and one of them was to replace the filter in the furnace and now the *************** wants ****** to pay for the replacement of the filter from in March and they decided this in May and they want him to pay $50 and said how come they charging him for the filter when he has plenty of filters in the house and they didnt even asked him for one they just decided to put one without his notice.

  

  Business response

  06/27/2024

  We are working directly with the resident to come to a resolution on this.  We hope to have settled today!

• Initial Complaint

  11/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1) ** Realty mismanaged our funds consistently overcharging costs and underreporting financial details, 2) ** Realty mismanaged our properties, 3) ** Realtys contractors have consistently done extremely poor work on all our properties, 4) across the ** Realty staff, we have consistently experienced extremely poor communication. Because of limited space, we'll focus on #1 only. In terms of mismanaging our funds, ** Realtys practice is to send separate invoices to track expenses rather than providing us a spreadsheet with income going in and out. These invoices are vague and confusing in a way that feels deliberate. So we had to create a spreadsheet ourselves. Doing so revealed that $2800 in reserve funds is unaccounted for. We overpaid into our reserves and these funds just disappeared. ** Realty has repeatedly refused to account for the expenditure beyond saying that the funds were absorbed into other expenses with zero details. As far as we can tell, they literally stole $2800 from us. ** Realty also charged us for things that were not our responsibility. For example, we were charged a large sum to replace a lock that a ** Realty employee had broken forcing their way in after a tenant locked himself out. First off, our leases specify that it is the tenants responsibility to call and pay for a locksmith if locked out. Second, the ** Realty employee should not have forced their way into the apartment and broken the lock. ** Realty should have been responsible for the cost, not us. Then there are a large number of invoices that charge us exorbitant rates. One invoice charged us $160 to change a lightbulb. Before ** Realty took over, I paid a handyman $30 for the same job and that is only because it requires a ladder. Another invoice charged us $485 to snake a minor clog in a drain. And yet another invoice charged us over $500 to change a handful of locks at one building, and we still cannot get a straight answer on how much we were actually charged per lock.

  

  Business response

  11/11/2023

  Morning, we are working on any clarification or needed refunds of maintenance expenses.  We will be in contact by Tuesday 11/14 with your answers. 

  Customer response

  11/21/2023

   
  Complaint: 20850428
  
  I am rejecting this response because:
  We reject their response. My wife and I asked GC Realty to account for where our money went, and they only sent a brief form that lumps everything together and says that thousands of dollars went to "work orders." We still do not know how much we were charged for individual expenses.
  Sincerely,
  
  *********************

  

  Business response

  12/04/2023

  I can accept this rejection based on the first set of info we provided but feel confident we have sent the info in everyway possible at this point showing every ***** being accounted for.  Happy to provide anything additional on specific items but looking for direction.  Thank you. 

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Upon moving in 9/1/2020 I paid first and last months rent of $1275 plus a deposit of $1275 (it was a bond payment through a third party company). My home flooded twice due to a neighbor flushing baby wipes often. The first time GC realty came out and used my brand new comforters to get up dirty sewage water throughout my home. They mopped and left 3 big fans said leave them on for 24hrs, and I did. The home flooded again after that. GC realty did not come out. The *** send a plumber. Gc realty never came out. Water traveled under all the walls. Damaged my thing and I had to replace them and did not complain about my things being damaged. I worked with them. I had several maintenance issues that actually were bad for our health. Now that we have moved out and everything in the unit is removed. We found moldy water coming from the laundry room floor and mold on the drywall from the floor up. GC realty removed the charge for replacing the floor but is charging me for the drywall/ they also took $1375 that I paid 8/23 because they kept sending emails threatening to charge a late fee if I didnt and instead of using the bond deposit, they took it from the $1375 without my permission and as I am still disputing the drywall. Manager will not follow up with me and the sent a check for $632.25 out of my overpayment of $1375. I have a lease proving that they were supposed to apply damages to the bond deposit not my overpayment. Also I provided proof of the flooding and why the mold is their which is their fault. They ignore me. They will not return my money and I requested that refund back in August because I knew I had already paid first and last months rent in 2020

  

  Business response

  11/08/2023

  Morning, We are working on getting this settled with the resident.  I will have an update soon.

  Customer response

  11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 5, 2023 I paid this company $942. This amount represents half of my monthly rent. This payment was done in error given my lease expired on 8/31/23 no further rent was due. I called multiple times to ask the company to return the funds given the payment was made in error. They refused to do so and stated they would send me a check after I moved out because it was easier for their finance office. Upon move out, I received a letter in the mail saying I owed them $376.80 for paint in the living room and kitchen. This amount was taken from the money that I asked them to send back several times instead of from the $1,750 surety bond that I entered into in August 2021. The company did not provide photos of proof of damage nor did they submit an itemized receipt of how they got to the $376.80 charge. The correct process would have been to seek payment through the bond and to provide the aforementioned proof. They have been unreasonably uncooperative and unresponsive.

  

  Business response

  10/15/2023

  We have been in contact with ******* and will work on getting this resolved ASAP.  

  Customer response

  10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me  

  
  Sincerely,
  
  *************************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oversized trees on their property ***** **************** ******* ******** ***** have grown over my house ******************************** Oversized branches have fallen on my roof has just uprooted the fence and they have not made any effort to cut these trees down I have been speaking to them about these trees since July 28, 2023. They always say they are working on it they are giving it to a maintenance team just a lot of excuses with no resolution or action to cut the trees down. Something needs to be down before their trees further damage my home and my garage.

  

  Business response

  09/09/2023

  I spoke with *************** on 9/8 and she shared some pictures with me right away.  Thanks for that and I will do what we need to do to get to next steps asap.  Will update BBB and *************** by next Wednesday.  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since Friday, August 22, our house unit has been without hot water, which is a total of seven days. Not having hot water is due to the second carbon monoxide leak at our residence. Instead of fixing the co2 leak, they turn off the hot water to prevent the leak. They were informed of the leak on Friday due to the fire department having to come out. We have requested that our water be turned on yet they have not given us any updates. Furthermore, up to this point, we have dealt with many issues which I will outline below. In each circumstance the company has not fixed the issue in a timely manner. When we first moved into the apartment, our stove, oven and microwave or not working, it took them five days to come out to fix the issue. Second, our house was broken into, and our exterior door k*** was disconnected. This emergency took them another five days for them to come out to fix. Additionally, the first carbon monoxide leak occurred and they took seven days to come out. Lastly, our garage door was not closing and due to them not coming out in a timely manner, Someone broke into our backyard, and our other door k*** was disconnected and items were stolen. At this point, I am concerned for my safety, and for the safety of everyone in the home, there has been multiple instances where there have been emergencies, such as two break in, and two carbon monoxide leaks. And now not having hot water and some units do not have gas for 7 days. The rental company has not acted in a timely manner to resolve the issues. According the to ******* RLTO ordinance the rental company should be fixing this in a matter of 72 hours

  

  Business response

  08/26/2023

  Afternoon, I am not sure all of the details of how we got here which I will be looking into but I was told water is back on after we solved the issue with *********** today.  The resident can reach out to me directly if they would like but we will do what every we need to do make things right.  Complaint should be resolved at this point.  

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  09/07/2023

   
  Complaint: 20520660
  
  I am rejecting this response because:

  
  These is a follow up to complaint 57836940-A74E9 regarding our hot water being turned off for 9 days due to the second carbon monoxide leak within the home. Per the last complaint I accepted under the impression that I would be able to reach out to them to resolve the remaining issue of payment. However, once again, showing a pattern of being lackadaisical have received no response after calling the office. When on the phone with **********, I was told that my message would be passed on the our property manager, ****. It has now been three days with no contact or update. Due to being without hot water for 9 days, while this is not only deemed an essential service per the ***** the more concerning aspect is that was due to a dangerous carbon monoxide leak. We are asking to resolve this ongoing issue. We have clearly had troubles communicating to **********, and this seems like the only avenue to get a response. We are truly offended and frankly terrified by how our situation was handled by GC Realty. Per the ordinance we will be at the very least withholding $725 from next months rent, but want to discuss remedies as a courtesy. The $725 serves as rent for the 9 days without these essential services and potential threat to our lives. (Due to it now September 1st and not having this issue resolved before the beginning of the month, we, being timely and responsible paid our rent in full to avoid any issue but are now requesting a $725 credit towards next month)

  
  Sincerely,
  
  *****************************

  

  Business response

  09/07/2023

  We are giving you exactly what you asked for?  Am I missing something?  I know they were ******* today to make sure it hits your ledger ASAP.  Please advise if this doesnt solve it?

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved out of our rental a month early and was told not to pay the rent. Then our deposit was held. When my husband's boss said he would pay the rent he was told that it couldn't be paid with a credit card. But we paid our rent for two years with a card through their portal. So they company lied to ** from the day we moved out. We are looking to get our deposit back.

  

  Business response

  06/05/2023

  Afternoon,

  The tenants were in a binding lease agreement with a lease end date of May 31, 2023. They gave notice to vacate on April 17, 2023, for a move-out date of April 30, 2023. This was less than the required 30 days' notice. The owners did not approve their request to be released from the lease early.

  As a result, the tenants were given two options: sign a lease break addendum and pay a lease break fee, or pay the rent for **** which would fulfill their obligations under the lease. The tenants did not pay the rent for **** so it was deducted from their security deposit.

  The guarantor on the lease stated that the May rent should be taken out of the security deposit. They also offered to pay the balance on the account, $657.37. However, the guarantor has not yet paid the balance, despite being sent our accepted methods of payment. They have stated that they will only pay with a credit card, which is not an accepted payment option.

  The following language from the lease agreement between the owner of the property and the tenants in which guided ** to this path.

  -c. Early Termination of Lease: If you terminate your lease prior to LEASE END DATE, you may remain liable for payment of all remaining rent until lease termination date pursuant to all applicable laws, including but not limited to applicable ******** and local laws  
  -28. SECURITY DEPOSIT DEDUCTIONS & OTHER CHARGES: Tenant is liable for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed service charges; repairs or damages caused by negligence, carelessness, accident, or abuse, including stickers, scratches, tear, *****, stains, or unapproved holes; replacement cost of property that was in or attached to the Leased Property and is missing; replacing dead or missing smoke-detectors batteries; utilities for repairing or cleaning; unreturned keys; missing or burned-out light bulbs; removing or rekeying unauthorized security devices or alarm systems; agreed reletting charges; packing, removing, or storing property removed or stored; animal related charges; government fees or fines against Landlord for violation (by Tenant, occupant, or guest) of local ordinances relating to smoke detectors, false alarm, recycling, or other matters; late-payment and returned-check charges; a charge (not to exceed $100) for owner/ managers time and inconvenience in any valid eviction proceeding against you, plus court costs, and filing fees actually paid; and other sums due under this Lease.  
  

  In this case, the tenants gave less than 30 days' notice to vacate. They also did not sign a lease break addendum or pay a lease break fee. As a result, they are responsible for rent payments for the entire month of May. The security deposit will be used to cover any unpaid rent or damages to the property.  I am not sure what more we can do here!

  Customer response

  06/05/2023

   
  Complaint: 20135886
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer response

  06/06/2023

  We were told by GC's employee ******* NOT to pay ***** rent.  She stated that she or the company (GC Realty) would find a way to get ** out of the last months rent and get ** our deposit back.  My boss ********************* who is a co-signer on the house said he would pay it.  *********** refused to take his company credit card.  They essentially "slow played" ** until the end of my so as to keep our entire deposit.  

  

  Business response

  06/07/2023

  The tenants, upon seeking relief from their last month's rent, requested the Property Manager - **** communicate with the owners on their behalf. The owners declined their request.  This was reaffirmed during *******'s conversation with the past resident's on 6/5/23. ******* informed the Stahls of their available options, which included:
  
  1. Paying the lease break fee and/or paying for the month of ***. 

  2. If the owners had agreed to release them from the lease, the Stahls would have been exempted from paying for **** however, as this was not the case, failure to remit payment for *** would result in deducting the owed amount from the security deposit. Below is an email from the guarantor explicitly indicating the utilization of funds from the deposit for ***'s rent payment. Both emails are provided below for reference.
  
  In conclusion, we followed the instructions outlined by the guarantor. Our accounting department stated a credit card payment was not feasible, and ******* conveyed this information to Mr. ****** and the Stahls. 
  

  --------------------------------
  EMAIL 1
  ********************* Wed, *** 24, 12:50?PM (13 days ago)
  
  The deposit was funded by the company and should be used for the final months rent.
  *********;Street 
  ---------------------------------
  EMAIL 2
  On Wed, *** 24, 2023 at 12:43?PM ********************* <************************> wrote:
  The deposit should cover the rent for ***. The remaining $593 needs to be paid with a credit card not the form that you sent to me yesterday. You can have someone contact me directly at ************ to pay the balance with my card.

  Customer response

  06/07/2023

   
  Complaint: 20135886
  
  I am rejecting this response because:

  We informed GC realty that we would request that my former employer ********************* pay ***** rent if forfeiture of our deposit was discussed.  We offered to pay the last months rent multiple times.  GC Realty employee ******* told ** NOT to pay the rent.  We offered to have ********************* pay the last months rent before we moved out of the home.  We were told by ******* not to.  She stated that GC Realty would find a way out of ** having to pay the last month.  Every time ********************* offered to pay the rent he was turned down.  The reason being that they would not accept his credit card.  They mislead ** and lied to **.  We feel manipulated and wronged.  I am ready to secure counseling and pursue this in the courts if necessary.  I will not sit idly by and allow a company to manipulate a situation and steal from me.  

  
  
  Sincerely,
  
  *******************

  

  Business response

  06/08/2023

  We might have a solution and we are working on it will present directly to ***** which she can confirm.  Will report back on 6/12 hopefully with a successful close to this!

  Customer response

  06/08/2023

   
  Complaint: 20135886
  
  I am rejecting this response because:

  The only way I will withdraw this claim is if we are returned the remainder of our deposit.  

  
  
  Sincerely,
  
  *******************

  

  Business response

  06/08/2023

  Yep and we are working towards this.  For BBB transparency I emailed **** and ***** the following.  Ball is in our court to figure next steps.  

   

  OK so here are the next steps and I am out of office tomorrow but I will try to keep this moving even from my phone out of office.  They are going to send me something to have you sign, basically saying if anyone contests the CC payment you would owe that.  Also will discuss the retracting of all the bad reviews and settlement of BBB.  You sign review and sign, we open the portal up for CC payment, and then refund the difference in deposit.  My goal is to get this to finish line for you so you can get this balance deposit back to you.  I am open to talk via phone today ************ if you prefer but keeping it all here in writing is fine too just in case there is any concerns we have our written word.  Thanks ***** for being so responsive today!

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My sister *************************** rented an apartment which Im a co-signer on. With GC Realty and Development. Apartment **********************************************. Since her move in date of December 17th ***** she has not had a functioning kitchen sink. The unit does not have a dishwasher so her only means to wash dishes is the kitchen sink. The only water coming out of the faucet is immediately scolding HOT! She has small children that would be seriously burned if they were to turn on the sink. We made management aware of the issue immediately after move in. It is now the end of January and they have sent out MULTIPLE plumbers who have all said there is no cold water coming through the pipes, the pipes need to be replaced. When the plumbers give them an estimate they attempt to send out their maintenance workers to fix the problem. The maintenance workers have said that a licensed plumber needs to fix the problem. My sister is a single mom paying rent in a unit that she cant even cook meals in because she cant wash pots and pans. We have been more then patient and still they have done nothing!

  

  Business response

  01/27/2023

  Thank you for your inquiry and I am sorry you had to take it to this level. We take all resident requests seriously and work to resolve them as quickly as possible. The resident first submitted a work order for no cold water in the kitchen and no hot water in the shower on 12/20/23. We had a plumber out the next day to make repairs. The hot water in the shower was repaired. We have provided documentation supporting this. The tenant has not made any reports that the shower is an ongoing issue. The plumber was not able to address the cold water issue for the kitchen sink. The plumber stated that he thought the cold water supply line had frozen. That same day we placed space heaters near the pipes in an attempt to thaw the pipes out. After a couple of days and much warmer weather, we sent maintenance to assess and the cold water issue was not resolved with the warmer weather. A plumber was dispatched on 1/6/23 to address and stated that the faucet could be the issue and gave us a quote to install new piping. We dispatched maintenance on 1/11/23 to install a new kitchen faucet. Kitchen faucet was working properly. Tech also tried blowing the water lines to clear any obstructions. That failed. We are working with a second certified plumber to address this issue. The plumber has been scheduled and will be out no later than 1/30/23. We will continue to address this issue until it has been resolved.  Ball is in our court to get solutions and we will get to the bottom of this.   My cell phone is below if needed but the team is working on this diligently.  

   

  *********************

  ************

  Customer response

  01/30/2023

   
  Complaint: 18905343
  
  I am rejecting this response because: The problem has yet to be resolved. From the last date a plumber was at the property and up until I escalated to this point there had been 17 DAYS without any communication of when anyone would be returning to fix the problem. While we have been told someone will be coming to the property today to ***** repairs. We still have no indication of when the repairs will be completed.
  
  Sincerely,
  
  Altera Limestall

  

  Business response

  01/31/2023

  Evening, I am sure your last reply was prior to the confirmation of the fix today on Tuesday morning.  This was something that was a unique problem but never less we should have been able to move quicker to solve. Please confirm anything more you are expecting at this point?  Sorry again for this aggravation and I will personally help you in anyway I can down the road to make up for it. 

  Customer response

  02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Altera Limestall

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed a lease with GC Realty and Development to begin on April 9, 2022. On May 10, 2022, the home flooded for the first time, leaving standing water in our lower level. My *********** cleaned it ourselves & reached out to GC to request ************************ for the source of the flood. It took them 3 months to take action on this request, despite multiple complaints & continuous flooding. The work order is still not complete as of August 19, 2022. In late June, we began noticing a foul odor emitting from a closet on the lower level. We found stagnant water containing sewage in a hole in the closet. GC sent a plumber, who merely sealed the hole with no further action. As the smell did not go away, we requested another work order for a different plumber to assess the situation. This plumber assessed that sewage was indeed backing up into our home & recommended actions to GC ******************************************* to correct this issue. GC declined the plumbers recommendation & stated the plumber can only drain the stagnant water, no further action. Yesterday, raw sewage began coming up through the concrete on the outside of the home on our property. Despite multiple phone calls, emails, & an emergency request, GC ********************************** has yet to respond to any of our claims. They do not speak to anyone in person or over the phone or communicate anything to us. We have a 6 month old infant living in this home & the lower level of our unit is uninhabitable due to the noxious odor. It is to the point that we have hired a private home inspector to come & evaluate the property. We are paying $2600/mo to live in **** sq ft of space. Theyhave also used our complaints as an excuse to not pay the workers who have been trying to fix these issues what they are due. GC Realty is completely unacceptable, unprofessional, & unethical. Working with them has been unbelievably frustrating.

  Customer response

  08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩