ComplaintsforTeam Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was told by MyTeamCare to mail a check as soon as possible to get Cobra coverage for weeks not covered. My TeamCare told me the deadline was extended to 180 days due to covid. I mailed the check the very same day I spoke with my TeamCare. 2 months later I received a bill from a Dr. visit that was supposed to be covered by the Cobra that I mailed a Check for. I then called My TeamCare to find out why my DR. ***** where not getting paid by Cobra because the check was cash on 11/15/2023 to activate Cobra. My TeamCare told me that there was no extension date for Cobra due to Covid, so my coverage was declined Without any notices and a Check would be reissued. Since no Check was reissued for over 2 months I was told I had to file an appeal to get my money back. Now the appeal is said to take up to 92 days. This is not acceptable. I have ************** to pay now. The Check that My TeamCare cashed could have been money to pay my ***** 2 months ago. Now could be 3 more monthsInitial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I had started maternity leave may 12 and was supposed to be payed my first month by TeamCare. I have not received any check in the mail and have followed up multiple times, calling every week getting the same answer its in the mail it should arrive any day they sent it close to a month ago or more and said it takes **** business days at most. I am a single mother with bills and child to feed with little to no income. Because of TeamCare not paying me I have been struggling to pay bills and only have 1 1/2 week left of formula for my baby. They seem to not care or show any urgency on getting my check to me after not paying me now for over 2 months. The only resolution they offered was to cancel the check already sent and send another one and put me right back at square one. I need this resolved this week so I know I can feed my baby. I dont want to have to bring legal action in if I dont have to. I just want my $2,200 check so I can pay my bills and feed my baby.Initial Complaint
07/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Teamcare is my companys short term disability provider. I completed and filed all paperwork necessary to collect including both my surgeon and employers paperwork. On 6/14/23 I went out on approved FMLA/short term disability. Since surgery I have had to contact Teamcare every day for a status. They consistently made up false issues to delay payment to me and when I correct them as to their false allegations they require another **** day waiting period to review claim. Theyve lied about checks going out, about information provided by my employer and the surgeon, all of which were proven to be accurately provided and each time state that they now need more time to review the claim. Meanwhile 35 days into my disability I have received nothing except excuses and no phone calls as requested. Its like their claims department doesnt exist except to respond with we need more time or a fake excuse. No matter how much I or my employer have requests escalation no one calls you and when you call you get the same excuse that they need more time.Initial Complaint
02/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A check for ***** dollars was mailed on 10/29/21 to enroll into the Cobra Continuation plan. A definite period of when the coverage continued and concluded was not provided as well as an identification card. An appeal was filed but the matter was never resolved due to my account not being reactivated.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.