Reviews
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAnna E
Date: 02/22/2023
1 starAnna E
Date: 02/22/2023
The worst mortgage company I have ever dealt with. There is zero communication and no one knows what's going on. I overpaid on escrow and a check was supposedly sent out I never received it 2 months after it was "sent". I emailed with no response so I called. The representative said okay let me check and said I'll send a check out today. I received it two days later and put it in my account. Then I received an email saying we will check into the escrow check. I immediately emailed back and said I spoke to someone and received the check. Then I get an email 6 days later saying a new check was sent. I said no don't send a check I already cashed the check. I get an email back saying there was a stop payment on the check 6 days AFTER I received the check and cashed it. I checked my account and it was taken out! I still have yet to receive a new check. They supposedly do an escrow analysis each year but I'm overpaying by thousands of dollars on my escrow! They have no clue what is going on. We had problems even before we closed on our house. They kept asking for the same paperwork over and over again after we sent it in and our Realtor did too! Definitely do not recommend at all!
ZeroMortgage
Date: 03/07/2023
Thank you for the opportunity to address your concerns and we apologize for any inconvenience you experienced. Based on your feedback from last week, this issue has been resolved to your satisfaction. Please contact us again with any further questions or concerns.Review fromfaye N
Date: 12/08/2022
1 starfaye N
Date: 12/08/2022
I received a Pre-Approval letter, when I asked for an extension on the pre-approval as we had only just found a home, and which was attached to my email, I was rudely advised "If you wish to re-apply, please go to our website and do so. FYI. XXXX XXXXXX is no longer with the company." (I have redacted the seeming now ex employees name.)I did not receive any such denial of pre approval letter. Per they date given in the rude email to me, that the denial letter sent would have been almost 10 days AFTER I received the approval.This only tells me even if I decided, for some insane reason, to reapply, what ever letter I might receive of pre approval, or approval, WOULD NOT BE HONORED.ZeroMortgage
Date: 12/19/2022
We are sorry to hear about your recent experience. In accordance with industry standards, preapprovals cannot be extended and require a re-review of application data to verify approval. This review requires a new application. A representative will contact you shortly to further discuss the information you provided.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.