ComplaintsforDon Beto Lawn Service, Inc.
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired *************** to design, build and install an outdoor patio kitchen for our home. We began this project in July of 2021. Due to supply chain issues, the project didn't start until closer to September. In November of 2021, *************** stopped the work and stopped returning any phone calls or text messages leaving us with no understanding of how/when the project would be completed. In March of 2022, we finally tracked him down using a different phone number and the work was mostly completed by the end of May 2022. We say mostly completed because 1) one of the appliances, the ice chest, was installed with damage and *************** said they would be back the following week with a replacement. 2) The drawers do not function properly 3) There is glue residue that needs to be removed. Upon this "mostly" completed status, *************** asked for full payment, which we paid with the understanding he would be complete these fixes/touch *** by the end of the first week in June. Weekly calls, text messages, voice mail messages and silence. I have told *************** that I would file this claim if there was no response by 10/31/22. It has been radio silent and thus, I am seeking help from the BBB to help us complete this project.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.