Additional Information
Additional Information for Nissan of St. Charles
- Location of This Business
- 2535 E Main St, Saint Charles, IL 60174-2440
- BBB File Opened:
- 5/31/1990
- Business Started:
- 1/1/1990
- Business Started Locally:
- 1/1/1990
- Business Incorporated:
- 2/20/1990
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Pre-Owned of St. Charles
- Business Management
- Mr. Fred Vargason, President
- Mr. Michael Vite, General Manager
- Contact Information
Principal
- Mr. Fred Vargason, President
Customer Contact
- Mr. Michael Vite, General Manager
- Additional Contact Information
Fax Numbers
- (630) 584-3998Primary Fax
- (630) 584-3998
- Serving Area
- Addison, IL
- Alden, IL
- Algonquin, IL
- Alsip, IL
- Argo, IL
- Ashburn Park, IL
- Aurora, IL
- Ballou, IL
- Barrington Hills, IL
- Bartlett, IL
- Batavia, IL
- Bedford Park, IL
- Beecher, IL
- Bellwood, IL
- Bensenville, IL
- Berkeley, IL
- Big Rock, IL
- Bloomingdale, IL
- Blue Island, IL
- Bolingbrook, IL
- Boulder Hill, IL
- Braceville, IL
- Braidwood, IL
- Bridgeview, IL
- Bristol, IL
- Broadview, IL
- Brookfield, IL
- Bull Valley, IL
- Burbank, IL
- Burlington, IL
- Burnham, IL
- Burr Ridge, IL
- Burridge, IL
- Calumet City, IL
- Calumet Park, IL
- Campton Hills, IL
- Carbon Hill, IL
- Carol Stream, IL
- Carpentersville, IL
- Cary, IL
- Channahon, IL
- Chemung, IL
- Chestnut Street, IL
- Chicago, IL
- Chicago Heights, IL
- Chicago Lawn, IL
- Chicago Ridge, IL
- Clarendon Hills, IL
- Clearing, IL
- Cloverdale, IL
- Coal City, IL
- Coral, IL
- Country Club Hills, IL
- Countryside, IL
- Cragin, IL
- Crest Hill, IL
- Crete, IL
- Crystal Lake, IL
- Custer Park, IL
- Darien, IL
- Diamond, IL
- Dixmoor, IL
- Dolton, IL
- Downers Grove, IL
- Downtown Joliet, IL
- Dundee, IL
- Eagle Lake, IL
- East Brooklyn, IL
- East Dundee, IL
- East Hazel Crest, IL
- Eileen, IL
- Elburn, IL
- Elgin, IL
- Elmhurst, IL
- Elsdon, IL
- Elwood, IL
- Englewood, IL
- Eola, IL
- Evergreen Park, IL
- Flossmoor, IL
- Flowerfield, IL
- Ford Heights, IL
- Forest Park, IL
- Forest View, IL
- Fort Dearborn, IL
- Fox River Grove, IL
- Fox Valley, IL
- Fox Valley Facility, IL
- Frankfort, IL
- Gardner, IL
- Geneva, IL
- Gilberts, IL
- Glen Ellyn, IL
- Glendale Heights, IL
- Godley, IL
- Goodenow, IL
- Graceland, IL
- Grand Crossing, IL
- Greenwood, IL
- Hampshire, IL
- Harvard, IL
- Harvey, IL
- Harwood Heights, IL
- Hazel Crest, IL
- Hebron, IL
- Hegewisch, IL
- Helmar, IL
- Hickory Hills, IL
- Hillside, IL
- Hinsdale, IL
- Hodgkins, IL
- Holiday Hills, IL
- Homer Glen, IL
- Hometown, IL
- Homewood, IL
- Huntley, IL
- Indian Head Park, IL
- Itasca, IL
- Jefferson, IL
- Jefferson Park, IL
- Johnsburg, IL
- Joliet, IL
- Justice, IL
- Kaneville, IL
- Keeneyville, IL
- Kinsman, IL
- La Grange, IL
- La Grange Highlands, IL
- La Grange Park, IL
- Lafox, IL
- Lake in the Hills, IL
- Lakemoor, IL
- Lakeview, IL
- Lakewood, IL
- Lansing, IL
- Lemont, IL
- Lily Lake, IL
- Lincoln Park, IL
- Lincolnwood, IL
- Lisbon, IL
- Lisle, IL
- Little Rock, IL
- Lockport, IL
- Lombard, IL
- Lorenzo, IL
- Lynwood, IL
- Lyons, IL
- Manhattan, IL
- Maple Park, IL
- Marengo, IL
- Markham, IL
- Matteson, IL
- Maywood, IL
- Mazon, IL
- McCook, IL
- McCullom Lake, IL
- McHenry, IL
- Medinah, IL
- Melrose Park, IL
- Merchandise Mart, IL
- Merrionette Park, IL
- Millbrook, IL
- Millington, IL
- Minooka, IL
- Mokena, IL
- Monee, IL
- Montgomery, IL
- Mooseheart, IL
- Morgan Park, IL
- Morris, IL
- Naperville, IL
- Nettlecreek, IL
- New Lenox, IL
- Newark, IL
- Norridge, IL
- North Aurora, IL
- North Suburban, IL
- Northlake, IL
- Northwoods, IL
- Norwood Park, IL
- Oak Brook, IL
- Oak Brook Mall, IL
- Oak Lawn, IL
- Oak Park, IL
- Oakbrook Terrace, IL
- Oakwood Hills, IL
- Ogden Park, IL
- Olympia Fields, IL
- Ontario Street, IL
- Ontarioville, IL
- Orland Hills, IL
- Orland Park, IL
- Oswego, IL
- Otto Mall, IL
- Peotone, IL
- Phoenix, IL
- Pilsen, IL
- Pingree Grove, IL
- Plainfield, IL
- Plano, IL
- Plato, IL
- Plato Center, IL
- Plattville, IL
- Posen, IL
- Prairie Grove, IL
- Ravenswood, IL
- Richmond, IL
- Richton Park, IL
- Ridgefield, IL
- Ringwood, IL
- Ritchie, IL
- Robbins, IL
- Rockdale, IL
- Rogers Park, IL
- Romeoville, IL
- Roseland, IL
- Roselle, IL
- Saint Charles, IL
- Sauk Village, IL
- Shorewood, IL
- Sleepy Hollow, IL
- Sollitt, IL
- Solon Mills, IL
- South Chicago Heights, IL
- South Elgin, IL
- South Holland, IL
- South Suburban, IL
- South Wilmington, IL
- Spring Grove, IL
- Stateville, IL
- Steger, IL
- Stickney, IL
- Stock Yards, IL
- Stone Park, IL
- Sugar Grove, IL
- Summit, IL
- Summit Argo, IL
- Sunnyside, IL
- Symerton, IL
- Thornton, IL
- Tinley Park, IL
- Trout Valley, IL
- Union, IL
- Valley View, IL
- Verona, IL
- Villa Park, IL
- Village of Lakewood, IL
- Virgil, IL
- Volo, IL
- Warrenville, IL
- Wasco, IL
- Wayne, IL
- West Chicago, IL
- West Dundee, IL
- Westchester, IL
- Western Springs, IL
- Westmont, IL
- Wheaton, IL
- Willow Springs, IL
- Willowbrook, IL
- Wilmington, IL
- Wilton, IL
- Winfield, IL
- Wonder Lake, IL
- Wood Dale, IL
- Woodridge, IL
- Woodstock, IL
- Worth, IL
- Yorkville, IL
- Products and Services
- Cars, Trucks, SUV's, Parts, Service Repair
- Business Categories
- New Car Dealers, Used Car Dealers, Auto Services, New Auto Parts
Alerts
See What BBB Reports OnOut of Business
Advertising Review
The BBB and the Chicago Automobile Trade Association have established an advertising review program to promote truth and accuracy in advertising practices in the spirit of self-regulation, and to ensure all automobile dealers, both new and used, are compliant with the Illinois Motor Vehicle Advertising Regulations found here: http://www.illinoisattorneygeneral.gov/consumers/vehicle_advertis.html
The BBB conducted 5 advertising reviews for Nissan of St Charles between September 2018 through November 2018. Due to the amount of advertising reviews and repeated violations, the BBB has found that the business is not in compliance with BBB Code of Business Practices, specifically standard #2 – Advertise Honestly and BBB Code of Advertising Section #1 – Basic Principles of the Code.
1st Ad
Review
On 9/5/18, the BBB sent a letter to Nissan of St Charles
regarding a radio advertisement that aired on local radio B96 on 8/30/18 that
stated, “Plus we’ll pay off your trade
no matter what you owe! Even if you owe more than the car is worth!” This
was a violation of Section 2 of the Illinois Consumer Fraud and Deceptive
Business Practices Act.
The radio advertisement also stated, “Any equity deficit in current vehicle must be refinanced with newer
vehicle, 100% may require a down payment, no payments on select models, in lieu
of manufacturer rebates and incentives, on approved credit.” This was a
violation of Sections 475.110 and 475.210 f the Illinois Motor Vehicle
Advertising Regulations.
On 9/6/18, Nissan of St Charles provided a response to the
ad challenge and informed the BBB that they are no longer running that specific
ad and will adjust the statement and disclaimer on future advertisements.
2nd Ad
Review
On 10/30/18, the BBB sent a letter to Nissan of St Charles regarding
2 Facebook posts made on 10/23/18 and 10/29/18.
The Facebook post on 10/23/18 contained a video and caption
that stated, “$5000, Push it, Pull it,
Tow it…We have clients taking advantage of $5000 for trade ins on their new
vehicles.” This was a violation of Section 475.540 of the Illinois Motor
Vehicle Advertising Regulations.
The Facebook post on 10/29/18 contained a video and caption
that stated, “Come in and buy a car
while in a costume and we will make your first 3 payments…” This was a
violation of Section 475.590 of the Illinois Motor Vehicle Advertising
Regulations.
This matter was referred to the Illinois Attorney General on
10/30/18.
On 10/31/18, business responded to letter informing the BBB
that the Facebook posts have been removed.
3rd Ad
Review
On 11/13/18, the BBB sent a letter to Nissan of St Charles
regarding 7 Facebook videos that were in violation of the Illinois Motor
Vehicle Advertising Regulations and the Illinois Consumer Fraud and Deceptive
Business Practices Act. The BBB requested for modifications of statements made
on these videos.
Video #1, posted on 11/5/18, stated, “We are giving away tons of stuff, TVs, lawnmower, snowblowers. We are
giving away everything. You buy a car, you get all your Christmas shopping done
at once through here.” This was in violation of Section 475.590 of the
Illinois Motor Vehicle Advertising Regulations.
The same video stated, “Certified
Used Car Prices” which offered a 2016
Nissan Versa at $6,995 that was previously priced at $10,995. It also offered a
2018 Nissan Sentra at $12,888 that was previously priced at $18,995. This
was in violation of Section 475.360(d) of the Illinois Motor Vehicle
Advertising Regulations.
In addition, the video also stated, “We will beat any Nissan dealer in the state.” This was in violation
of Section 475.350 of the Illinois Motor Vehicle Advertising Regulations.
Video #2, posted on 11/1/18, stated, “We will pay off your loan no matter what you owe.” This was in
violation of Section 2 of the Illinois Consumer Fraud and Deceptive Business
Practices Act.
Video #3, posted on 10/27/18, stated, “We will pay off your trade.” This was in violation of Section 2 of
the Illinois Consumer Fraud and Deceptive Business Practices Act.
Video #4, posted on 10/19/18, stated, “We’re crazy, we got a huge sale going on right now.” This was in
violation of Section 475.360(d) of the Illinois Motor Vehicle Advertising
Regulations.
Video #5, posted on 9/27/18, stated, “Push it, pull it, tow it, it doesn’t matter, we will give you $3,000
guaranteed.” This was in violation of Section 475.540 of the Illinois Motor
Vehicle Advertising Regulations.
Video #6, posted on 9/25/18, stated, “Up to $10,000 off.” This was in violation of Section 475.390 of
the Illinois Motor Vehicle Advertising Regulations.
The video also stated, “We
are giving away prizes, such as Iwatches, speakers, gas grills, lawnmowers,
snowblowers…every customer who buys a car gets a gift.” This was in
violation of Section 475.590 of the Illinois Motor Vehicle Advertising Regulations.
The video also stated, “We will get you into same payment, a little less.” This was in violation of Section 2 of the Illinois Consumer Fraud and Deceptive Business Practices Act as it lacks a negative equity disclosure.
The video also stated, “$3000
guaranteed on every trade.” This was in violation of Section 475.540 of the
Illinois Motor Vehicle Advertising Regulations.
Video #7, stated, “We
are paying off trades”, which violates Section 2 of the Illinois Consumer
Fraud and Deceptive Business Practices Act.
The video also stated, “We
are giving every customer $500 who buys a car today to put down towards their
car.” This was in violation of Sections 475.590 and 475.530 of the Illinois
Motor Vehicle Advertising Regulations.
The Better Business Bureau called Nissan of St Charles on 11/13/18
to discuss the gift program. During this call the Better Business Bureau found
out that the gift program only applied on Black Friday, 11/23/18, and that a consumer
must purchase a new car to receive a gift. The consumer would be allowed to
choose their own gift from the items provided. This was in violation of Section
475.590 of the Illinois Motor Vehicle Advertising Regulations.
This matter was referred to the Illinois Attorney General on
11/13/18.
Business provided response on 11/16/18 to every video and
assured the BBB that they will refrain from using some of the verbiage found in
the videos and modify verbiages where needed.
4th Ad
Review
The Better Business Bureau sent a letter to Nissan of St
Charles on 11/29/18 regarding the results of 2 secret shoppers that visited the
dealership on Black Friday, 11/23/18. Both shoppers test drove a car and was
told that they can spin the prize wheel to get their free gift after they purchase
a car. This was in violation of Section 475.590 of the Illinois Motor Vehicle
Advertising Regulations.
This matter was referred to the Illinois Attorney General on
11/29/18.
The business provided a response to the letter on 11/30/18.
However, the BBB found that the response was insufficient as it did not address
the concerns brought to their attention.
5th Ad
Review
The Better Business Bureau sent a letter to Nissan of St
Charles on 11/30/18 regarding the result of a secret shopper that visited the
dealership on 11/29/18. During the visit, the shopper test drove a car and was
also denied a spin on the prize wheel as the shopper did not purchase a car. This
was in violation of Section 475.590 of the Illinois Motor Vehicle Advertising
Regulations.
This matter was referred to the Illinois Attorney General on
11/30/18.
The business did not provide a response to the letter.
Accreditation
This business is not BBB Accredited
BBB Rating
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