ComplaintsforSt. Charles Toyota

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June - July 2024, I took my car in for a recurring issue: a grinding noise that intensifies with speed. I had purchased an extended warranty through the dealership and Toyota ******************* Since then, the mechanic has identified several possible causes, including a bad transmission, faulty clips on the front undermount panel, brake issues, and a wheel bearing. Unfortunately, the problem remains unresolved.During my last visit, the issue was again attributed to a faulty wheel bearing, but the claim was denied due to exceeding the policy limit. I was never informed about this limit when I bought the extended warranty. *** invested significant personal time in dealing with this matter, contacting the dealership and Toyota Corporate, and spending money out of pocket for parts not covered by the warranty.I reached out to Toyota Brand Engagement, who promised to escalate the issue with the dealership, but I have yet to receive any follow-up from either party. Despite speaking with various personnel across Toyota, I continue to be given the runaround.Ive attached the case number for your reference. Im requesting that my car be repaired and that Toyota honors its extended warranty until the agreed terms are meteither ******* miles or until 10/17/2025, for any future repairs. I am not seeking a prorated refund of the extended warranty cost.I would appreciate a prompt response from either the dealership or Toyota regarding this matter.

  

  Business response

  09/04/2024

  The work in question of Mr, ***** was not denied by St Charles Toyota.  Your contract for your *************** Agreement is with Toyota ****************************** and you can contact them at ************

  
  All terms and condition for your *************** Agreement are listed on the contract you signed.

  I hope this provides clarity of the situation.

  Have a great week,

  **********;

  Customer response

  09/05/2024

   
  Complaint: 22182371
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction- 7/15/2023 Amount of Money -500$ST Charles Toyota at ******************* Charles, ** ***** I was told to pay 500$ in cash because no other form of payment was allowed to hold a Toyota Corolla Hatchback which I did. After the payment they refused to specific date the vehicle is coming in. Also, I was not told the payment was nonrefundable. I spoke to the ************* the manger there and he told me it is non refundable even when the vechicle has not arrive at the lot yet.

  

  Business response

  07/28/2023

  We have contacted the customer and resolved this issue. 

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The rain drip moldings on the roof of my 2020 Toyota Highlander came off and I took it to get fixed 4 times. The last time I was there I asked if it was finally fixed for good. The service manager told me the only fix was to not take my vehicle through a high powered car was. This seems crazy to me because I see other Highlanders going through without pieces falling off of them. I could also take my last vehicle through without a problem. Thus, I contacted Toyota brand managers and opened a case. I went through all of their procedures and June 14th, 2022, a representative from Toyota Corporate called and confirmed that the only fix is to avoid car washes. As a consumer this is not ok. I am unsatisfied. I feel like there is something wrong with my vehicle. There has to be a solution to this problem, but Toyota seems unwilling to take the time to find one. I do not believe this is a "lemon law" situation as the vehicle drives fine. It seems to be a structural malfunction or design flaw.

  

  Business response

  06/27/2022

  We have reached out the the Toyota manufacture on this concern and the determination is the vehicle is operating as designed. Those moldings are not designed to have high pressure water shot at them from different angles.

  Customer response

  06/28/2022

  
  Complaint: 17443244
  
  I am rejecting this response because my neighbor has a 2020 Highlander and he takes it through the same car wash and has no problems. Therefore my car is either defective or your dealership has not repaired the rain drip moldings the proper way.
  
  Sincerely,
  
  ****************

  

  Business response

  07/05/2022

  We have done all that we can do. As we said the manufacture has stated the vehicle is operating as designed.

  Customer response

  07/11/2022

   
  Complaint: 17443244
  
  I am rejecting this response because if "all that you can do" is this, than you did not fix the problem properly. A business that states that all they can do and then leaves a product as broken is not a reliable company. A reputable business would fix the problem.

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