ComplaintsforChic N’ Threads
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a bag from this retailer under the impression it was a real **** bag. When I discovered it was a fake I contacted the business and told her I wanted a refund and I would return the bag. She told me that I should have known it was a fake and that I missed the return window. I told her it shouldn’t matter that I the window of return because I didn’t know it was a fake bag until now. In the ******** description it said **** bag sale. She again told me that I missed the return window and she wasn’t going to do anything about it.Business response
08/07/2024
Customer picked up her bag first of June. I was there and we had a great conversation about her dog business. She never mentioned or questioned the bag. She is now complaining about it being fake in August. She has physically had this in her possession for months. I told her our return policy is 5 days from picking up the item. The item was not falsely advertised since the pictured provided of the physically product never has the word “bogg” on the bottom right corner like real **** bags have. We have sold over 490 over these since February and this is our first complaint that she wasn’t aware that it was a dupe.
She is not eligible for a refund.Customer response
08/07/2024
I am rejecting this response because:
I should not have had to do research to make sure she was not selling me a fake bag. It was advertised on the post that I ordered from that it was a **** bag. Not a knock off **** bag.Initial Complaint
08/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a bag from this business 2 Months ago and was told it would in within 2.5 weeks. I never received the bag, so I tried contacting the owner via email, text, and ******** messenger. I have gotten no response back when asking for a refund or my bag. I have reached out on many occasions.Business response
08/07/2024
We refuse to business with this client due to the chosen verbal language used and disrespect for the business. She had her refund within an hour of letting her know we will not do business with her.Customer response
08/07/2024
I am rejecting this response because: she felt I was threatening her business when I stated, after no reply for 3-4 days I stated I would file a complaint with BBB and dispute my charge. Once I shower her I filed a complaint was it only then she replied still stating I could not have the bag I purchase. A refund was eventually issued. She was continued to degrade me. I have multiple other EX customers with very similar response from ****** and how she handles situations That were her fault and she cannot take accountability for her poor business choices
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.