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Find a Location

Pennington Chevrolet of Salem has 1 locations, listed below.

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    Business ProfileforPennington Chevrolet of Salem

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1825 W Main St, Salem, IL 62881-5839
    BBB File Opened:
    9/1/1982
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Date of New Ownership:
    2/15/2022
    Business Incorporated:
    11/18/1998
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Boulder Chevrolet Buick
    Additional Contact Information

    Fax Numbers

    • (618) 548-6072
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We bought a 2021 Chevrolet ****** on Sept 30, 2023. On October 1st, the car malfunctioned. We took it in 3 times now, still not repaired. We've had the car 5 days, they've have it 39 days. They do not call us, they do not respond to our requests. They have replaced 3 parts in 39 days, and that's it. It is not repaired. They are not apologetic, embarrassed or in any hurry to repair the car. ************** has been of no help either. I believe they were aware of the faults when we bought the car. We are financially responsible to pay for a car we don't have! There is no end in site

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CASSIE C

    1 star

    08/06/2024

    THIS ********************* WAS VERY BIZARRE, SLEEZY, UNPROFESSIONAL & UNETHICAL. THE SALESMAN SAID HE USED METH ON OCCASION BECAUSE I HAD MENTIONED A PREVIOUS OWNER OF A VEHICLE I WAS TRADING IN WAS ON METH HE ALSO USED XANAX IN FRONT OF ME. THE FIRST TRIP TO THIS DEALER WITOUT MY HUSBAND WHO WAS OUT OF STATE. THE SALESMAN STRONGLY ENCOURAGED & INTIMIDATED ME TO SEAL THE DEAL ON A VERY HI PRESSURE SALE THAT WAS A BAIT AND SWITCH. THE SALESMAN PRESSURED ME TO SIGN MY HUSBANDS NAME ON THE DOWN LOW. I HAD INITIALLY TOLD THE DEALERSHIP THAT I WANTED TO WAIT UNTIL MY HUSBAND RETURNED FROM *********. DURING THE TEST DRIVE HE PROCEEDED TO TELL ME ABOUT SOME GENERIC ****** HE GOT FROM ANOTHER COUNTRY & HOW WELL IT AFFECTED HIM, HE EVEN INSISTED FOLLOWING ME TO MY HOUSE SO HE COULD PRETEND TO GET SIGNATURES FROM MY HUSBAND. HE CONVINCED ME TO TRADE IN 3 OLDER VEHICLES, ONE OF WHICH WASNT EVEN IN OUR NAME. I DID HAVE ANOTHER FAMILY MEMBER PRESENT WHEN HE CAME OVER TO GET THE FORGED SIGNATURES THEY NEVER PROVIDED ME WITH THE PAPERWORK ON THIS SALE EVEN AFTER MORE THAN ONE REQUEST, HOWEVER WHEN I CALLED THEM BACK AND TOLD THEM I HAD MADE A MISTAKE, THEY AGREED TO SWAP THE *** OUT WITH THE ONE I ORIG. WENT TO SEE. THEY ALSO SWITCHED THIS *** OUT THE VERY LAST MINUTE WITH ONE IN POORER CONDITION AND MUCH MORE MILES. HE TOLD ME THEY WERE IDENTICAL AND PUSHED IT ON ***WE CONTACTED THEM BACK RIGHT AWAY TO RETURN THE ***, THE DEALERSHIP SAID IF WE BROUGHT BACK THE **** PLUS ***** (AS WELL AS FORFEITING OUR 4000 IN TRADES) THEY WOULD BUY IT BACK FOR 7K LESS. THIS WAS WITHIN THE FIRST WEEK. THE ONLY OTHER OPTION THAT WAS OFFERED TO US WAS TO BRING IT BACK AND THEYD SELL IT ON CONSIGNMENT. THE *** IS CURRENTLY THERE HOPING IT WILL SELL UNTIL WE CAN FIND A WAY TO RECTIFY THIS SITUATION. I AM WILLING TO TAKE FULL RESPONSIBILITY FOR MY ********* WANT TO PAY ANY FEES OR COMMISSIONS TO THE DEALERSHIP BUT NOT BE RIPPED OFF FOR 11K WITHIN DAYS OF HAVING THIS VEHICLE

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