ComplaintsforMidwest Medical Record Association
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Requested medical records and bills from a healthcare provider. MMRA charges a $31.50 flat servicing fee not in compliance with the State of Jurisdiction law. See below citation:IC *****-9-4 Affected: IC ***** Sec. 3.(a) A provider or medical records company that receives a request for a copy of a patient's medical record shall charge not more than the following:(1) One dollar ($1) per page for the first ten (10) pages.(2) Fifty cents ($.50) per page for pages eleven (11) through fifty (50).(3) Twenty-five cents ($.25) per page for pages fifty-one (51) and higher.(b) The provider or the medical records company may collect a labor fee not to exceed twenty dollars ($20). If the provider or medical records company collects a labor fee, the provider or medical records company may not charge for making and providing copies of the first ten (10) pages of a medical record.(c) The provider or medical records company may charge the actual costs of mailing the medical record.(d) The provider or the medical records company may collect an additional ten dollars ($10) if the request is for copies to be provided within two (2) working days.(e) The provider or medical records company may collect a charge not to exceed twenty dollars ($20) for certifying a patient's medical record.760 Ind. Admin. Code 1-71-3 MMRA has been notified in writing and by vm multiple times of this issue, to date they fail to correct their actions. We are seeking revision of the bill not to exceed the parameters outlined above and enforced by ******* Law. Further violations will be escalated to the State and Federal levels.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I can't pull up medical records with the user name and password that you send to ************************ Your medical record request is ready:LR562324 I been trying all day since 10 am till now could you just mail ************************* medical records
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.